wyualice

3 hours ago, cybergremlin said:

 

i submitted mine with the sail date as of last year and just added it to the comment box.

 

As i can't change my flights i'm not expecting NCL to pay out the $300 as it says "for any airfare change fees" i hope I'm wrong tho

I emailed NCL guest relations to ask for clarification on what the $300pp will cover.  Hopefully I will hear back and can share their answer here.  In my situation, the cruise was supposed to start in Hong Kong and end in Yokohama. So either I forfeit my non-refundable tickets (or pay an enormous penalty to change the dates -- departure/arrival cities change not permitted) ... or attempt to use them anyway and reconfigure the vacation to a land-based holiday. However, this will force me to buy new tickets to bridge the distance between Hong Kong and Tokyo --- which the ship was supposed to take us, but now won't. I would hope that NCL will step up and cover this gap, as the only reason I purchased 1-way tickets to these cities was on sole reliance that their ship will take my family from point A to point B.  And honestly, this is a change in airfare arrangements that is a direct result of NCL's cruise cancellation, so why shouldn't it fall under the umbrella of airfare change fees?

On 2/7/2020 at 11:14 AM, mantadiver said:

I just got this in my email.  We are bummed.  We were going to sail late August:

 

Please be advised that a full refund will be processed automatically to the form of payment provided at the time of booking. As a goodwill gesture, we have arranged for a future cruise credit, worth 10% toward your future cruise, to be issued. This credit will be available within 7 days and can be applied towards any of our currently published sailings if you book a new cruise with Norwegian Cruise Line in the next 45 days. Furthermore, we will cover up to $300 per person for any airfare change fees. Please submit your receipts at www.ncl.com/case-submission.

 

The case submission link at https://www.ncl.com/case-submission does  allow one to send a submission with a "Sail Date" in the future. Does this mean it is not possible for me to request the $300pp airfare compensation from NCL until the sail date of my cancelled cruise 3+ months later? This seems crazy. The cruise is already cancelled and my plane tickets are non refundable. 

In case this helps anyone: The credit card travel cancellation insurance benefit is no use at all. There is an exclusion for travel cancelled due to epidemics or pandemics. We have no choice but to eat the $4,800 airfare loss, minus the $300pp that Norwegian will hopefully pay out.

28 minutes ago, cybergremlin said:

 

Not sure where in the world you are from but in the UK you can claim for associated costs for cancelled trips for anything paid on your credit card, Im going through it at the moment to try and claim back non refundable flights and hotel due to the cancellation of my spirit cruise in July

Alas, we reside in the US.  I'm reaching out to the airlines first to pin down the change vs cancellation costs and then call the credit card company to see whether there is any coverage. Then after all that, decide on the best course of action. Since the cruise begin and ends in different ports, all the tickets were one-way booked on different airlines. What a headache! 

On Jan 2, My family of 4 booked a late May Asia cruise on the Norwegian Spirit via Orbitz. Seeing the latest news, and having had no update from Norwegian on the status of this cruise, I did a Google search and discovered this thread. May I ask whether Norwegian is sending out cancellation notifications by regular mail or email ...? Our family has not received any notification at all from Norwegian or from Orbitz. We have already spent USD $4,800 on airfare (all non-refundable fares, with hefty change fees). This has never happened to us before. The airfare was paid on a credit card with travel cancellation benefits. I'm hoping that these benefits will extend to help with our airfare losses but I am not sure if this would be considered a "covered loss" since the airlines did not cancel the flights. Has anyone successfully used their credit card travel benefits to get compensation in a similar situation? I'd appreciate your thoughts and experience.  Norwegian's offer of $300pp for airfare change fees is going to fall far too short. 

Hello all, my husband and I just booked on the Westerdam for August 2. We are requesting permission from Holland America to board at Portland/Weymouth instead of Rotterdam. Because we have an August 1 engagement in Southeast Asia, we cannot find a flight that would get us to Rotterdam to board the ship on August 2. We are instead going to fly to London Heathrow (5:30am arrival on August 3) and then take the train to Weymouth to join the Westerdam on Day #2. To anyone familiar with the area, when do you think we can realistically get the Portland? Is there easy transportation between Weymouth's rail station and the ship's docking area?