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The past year has been challenging, but we're getting ready for our Royal Comeback. Over the last 12 months, we've worked around the clock preparing for our return. We've spent countless hours hyper-focused on developing new protocols and procedures, scheduling new itineraries, and adjusting and evolving our plans.

While we've been getting ready, there is still significant uncertainty surrounding resuming operations globally. But, some regions and ports are starting to welcome back travelers and encouraging cruising. Our most recent plan for Jewel of the Seas was to sail from Northern Europe beginning June 2021 and from Barcelona, Spain and Boston, Massachusetts beginning September 2021. However, as travel requirements are still unconfirmed, we've made the difficult decision to move Jewel of the Seas to a new homeport in Limassol, Cyprus, where cruising has recently opened. As a result, your sailing will unfortunately be cancelled.

We know how much time and effort go into planning your vacation and apologize for the impact to your cruise. Our primary goal continues to be a seamless and healthy return to service. We've teamed up and have assembled the "Healthy Sail Panel" - a multifaceted team of globally recognized experts - who is working closely with governments and leading health authorities worldwide to pioneer innovative ways to guide the cruise industry's path forward in response to the pandemic. It goes without saying, we're all in this together.

While we are sorry your original sailing will not happen, maybe you can join us on one of our new sailings! And we do have some options for you, including one that has been very well received by our guests, as it provides a little something extra to use once you can rejoin us!

Your Options

• Option 1: Automatically receive a 125% Future Cruise Credit

We're providing you with a 125% Future Cruise Credit to book a new cruise by April 30^th, 2022.

• • This amount is based on your total cruise fare paid, and we're giving you a little extra knowing that this is such a unique circumstance.
  • Your certificate can be used on any Royal Caribbean International sailing that departs on or before September 30, 2022, as long as it's redeemed by April 30, 2022.
  • We will automatically issue your Future Cruise Credit via email by April 28^st, 2021, so there's nothing for you to do!
  • Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible, and we appreciate your patience.
  • Please note:

• • • If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.
    • If you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you'll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration date of April 30^th, 2022 and a sail by date of September 30^th, 2022.
    • If you were already impacted by a sailing that was previously cancelled due to a global suspension and paid additional monies on a new booking within this extended suspension period, and you opt in for a refund via the process below, it will be for both bookings.

• Option 2: Select a new sailing (Lift and Shift)

If you prefer to move your existing booking to a sailing in 2022 ¿ we're happy to move you! We will price protect the original pricing and/or promotion on a sailing that has the same embarkation port, similar sailing length (plus or minus 2 nights), product, and stateroom category as your original sailing within 2 weeks (before or after) of the original sail date the following year. For example, if you are moving from a June 1^st, 2021 sailing, you can move to another sailing that has the same embarkation port, length, product, and stateroom category, and has a sail date between May 18^th, 2022 - June 15^th, 2022.

• • Please know, price protection covers your cruise fare/promotion on applicable sailing only, and excludes taxes and fees, gratuities, and other non-cruise fare items, as these may change.
  • You must decide to move to a new sailing by April 8^th, 2021. If not, we'll automatically issue you a Future Cruise Credit.
  • Complimentary Casino offers, Charter sailing, and select rates are not eligible for this offer.

• Option 3: Select a 100% Refund

If you prefer a full refund, which is a lower value than the future cruise credit offer above, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until June 30^th, 2021 to request a refund and deactivate your certificate.

• • Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit.
  • To avoid waiting on the phone to cancel, click here and we will get the refund process started for you. Note: Please know, once we receive your refund request, we unfortunately won't be able to accept an FCC request if you change your mind.
  • We'll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
  • You can expect to receive your refund 45 days after you submit your refund request.
  • Please note: If you used a Cruise with Confidence certificate on this sailing and you request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate your original Cruise with Confidence certificate.

THANK YOU!"