rosey123

We're still waiting! Cancelled March 21st for a full refund. Our cruise should have been June 11 on the Radiance. 

We had a 11am flight last Saturday. Arranged private car @ 8am. We were the first off and arrived at LAX @ 8:45. Only a few minutes to go thru security, so we had 2 hours to kill at Southwest gate.

To be more specific about my earlier post, the majority of the meals we had was either under seasoned or undercooked. Examples from MDR: Fried perch was raw on the inside, surf & turf described as filet mignon & king prawns. What was served was ??? steamed beef & medium dried shrimp, undercooked potatoes & carrots. Pizza was dry with very little cheese & pepperoni. Burgers overcooked. Brisket soaked in sauce and stringy. Just the quality of food was bad. Mexican buffet on last night lacked any condiments (sour cream, salsa, cheese, sauce, etc). Seemed the buffet rotated the same items during the week.

Ordered room service for breakfast., coffee strong but cold. They picked up the pot and added hot water that resembled weak tea. Second order, left off half of the items. Ended up buying coffee the rest of the week.

Someone said this was typical Princess food. We have taken a break from this line the last few cruises, but they have definitely gone downhill!

The fettuccine, smoked salmon, bread and soups, all good.

On a high note, we never had to wait for anytime dining. We arrived after 8 and always ask for a two top by the wall. Service was excellent!

On last week, it was opened for lunch in Cabo. My DH and I had the fried perch. Crisp on the outside but raw inside. The slaw was good, fries cold!

After 63 cruises, over 20 with Princess, this was by far the worst food we've ever had on a cruise. Will reconsider future booking in June on the Royal. Will follow up later with a complete review.

I was on the phone when my agent confirmed with HAL that promotion would stay the same! Had my agent not pushed for promotion, they would not have honored it, even with a copy of the final invoice. I feel this was Holland Americas error. The way it was handled by front desk, with no apology, just a flat out NO is the reason we won't consider sailing with them again.

This happened before final payment in March. Travel Zoo promotion was printed on my invoice. Holland America had over three months to let me know an error had been made. I was offered an upsell three times before cruise and was told promotion would stay the same.

Just returned from our first cruise with Holland America. My husband and I have cruised most of the major lines since the 70's. This was on the Zudierdam from Copenhagen. I'll post my review of the ship separately.

I booked last Jan from an online agency and received a $525 obc. Part of this was from HA. The cabin I prefered was not available but opened up in late Feb. When I called I was offered a new promotion (Travel Zoo) that offered the SBP & $325 obc. I accepted and received a new invoice. Shortly before final payment my category dropped. I called my agent and he said they would honor price drop. I questioned if this would affect my promo. While I was on hold, he contacted Holland America and they said the promo would stay the same. I called a few days later to make final payment and was sent final invoice.

On the second day of the cruise I dropped off an obc gift card at front desk. I just happen to ask how the bev. pkg worked. I was informed it was not added to my account. Later I showed my final invoice and they said that had to contact corporate. Late the next day I was informed they had made an error and SBP was not going to be honored.

The next day I contacted my agent and they also confirmed an error had been made.

After questioning whos error it was put on hold for several days. On the 8th day I was informed by email from my agent that it would now be added to account.

I had been in contact with three different people from the front desk. I never received any communication from them after the first refusal to honor the agreement. I was told paperwork had no relevance.

My husband and I are not big drinkers, but we would have had quite a surprise on last day had I not checked account on second day.

So for approximately $250, Holland America lost two customers!

We used taxi last week from port to airport. With small tip, it was $72.

Cathy

Hi Norris, I have really enjoyed following your review. Loved all the photos! Hope to cross paths again on another cruise.

Cathy

Thanks all for the quick reply!

We're booked in cabin 12308 for March. Does anyone know if bed is by balcony and what is the white space that shows on plans between next cabin?

Thanks for your help!