Rondathehonda

On 9/2/2022 at 4:52 PM, sunviking90 said:

I know this has been discussed before, but I just wanted to remind people to watch out for unwarranted minibar charges. This happened to me years ago, and we used to have them clear it out for us, but I guess I got lazy and sure enough we have $35 in minibar charges on our final bill for our cruise which ended Wednesday. We didn’t take anything out of it, but rearranged things to fit in my birthday cake. I have now been on hold for 1 hour and 35 minutes with HAL. Ugh! I think in future, I might demand that the bar people check the minibar while I’m there before we disembark.

We returned from Holland America Konningsdam June 4/22 from Alaska. When we checked our bill on the TV, it was correct except for 1 bottled water and 1 can of Coke from the fridge.  When we got home, we were checking our visa statement and found we were charged an extra $96.  
 

I have tried repeatedly to reach Customer Service with regard to this.  I have made at least 6 calls. I waited 2 hours on hold only for my phone battery to die, another time I called and was told to call between a certain time PST, but I was calling at 11:am, within the range. 2 more times waiting on hold until closing time.  I got through the last time and spoke to somebody and gave them the information, only she told me her computer just went down. She said she had my information and would email me with a reply the next day.  That was over a month ago.  

I tried again today after talking to a different agent about a future cruise.  She transferred me and again I sat on hold until their office closed. In between the phone calls I have been emailing them with this information asking for them to return my call.  I believe there have been at least 6.  So far crickets.  I emailed  the ship through the App and was told it was out of their hands and that I had to contact Customer service. I sent them another email asking if they could forward my complaint through internal mail - they said they would. Still nothing.  Short of showing up in Seattle and knocking at their door, what else can I do?  

At long last, I finally received my full refund from HAL for my 28 day Tahiti cruise set to leave SAN on March 21st this year.  My application for refund was submitted on the 18th of March.  My refund came as 3 separate payments. First was the port charges refunded on June 4th.  After several enquires by my TA as well as my own followup, finally it arrived July 30.  🥳

I wish things had been different and we could have confidently rebooked another cruise, but with so much uncertainty with how Covid-19 is affecting world-wide travel and dealing with health issues, this was the safest way for us to handle this. We relly missed taking this cruise this year as French Polynesia is the most beautiful place in the world and HAL smaller ships are perfect for getting in and out to these islands.  We will miss the friends we made on board.  We hope that some day in the not too distant future, we will be back on the high seas with HAL again.  Until then, we have our memories from last cruises to dream over.  Thank you also for the support of the CC community.