njf1003

What dates were you booked on? I called AA for our Nov 18th flight, they said all penalty fees would be applied to change anything . 6 of us going. Didn't Matter to them if our cruise was cancelled.

 

 

Sent from my iPad using Forums

Well that representative was uninformed.

Straight from their website:

If you’re traveling to/through/from:

• San Juan, Puerto Rico (SJU)
  

The change fee may be waived if you:

• Bought your ticket by September 18, 2017
  
• Are scheduled to travel September 18 - November 30, 2017
  
• Can travel September 24, 2017 - March 31, 2018
  
• Don't change your origin or destination city
  
• Contact Reservations to change your origin and destination city (difference in fare will apply)
  
• Rebook in the same cabin or pay the difference
  

Change your trip

If your trip is eligible, you can change it online. Here’s how:

• Find your trip
  
• If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar
  

Find your trip

Call Reservations

Can't change your trip online?

Contact Reservations

https://www.aa.com/i18n/travel-info/travel-alerts.jsp

75 people would be a lot to leave behind. I bet that was a mad scramble from the airport.

 

 

Sent from my iPad using Forums

Especially if they all had air thru RCCL; I bet they wait 15 min for 75 peeps.

I've seen a glimpse of this these past 2 days, but it never stays onscreen; immediately gets replaced with the normal screen for possibly reserving cruises, etc. It's symptomatic of normal web site problems; reliance on cookies that are bad, or other such things that provide, overall, a terrible and useless web experience the majority of the time. I really wish something would decimate their entire IT department so they would rebuild from scratch. Unfortunately I suspect they have a backup they'd pull from. But even then it might be better -- new hires looking at bad code might recognize what to fix more than the current staff which is mostly oblivious to the mess that exists online.

Here's the link to their donation page:

https://mycause.worldvision.org/index.cfm?fuseaction=donate.event&eventID=1177

Daughter was sailing tomorrow on Majesty. Charter for 31. Were still expecting people to fly in and cruise. 31 canceled charter. THEN, Royal made an announcement stating they cancellex to help the islands. First hand knowledge, not true.

 

Sent from my SM-N920P using Forums mobile app

They cancelled the 9/15 to help islands. They've always said 31 made the decision to cancel for the charter and then Royal made the decision to cancel the next one too.

Yall are going somewhere.

0% chance of cancel.

Just maybe destination switch.

That's why they can wait so long to decide

Most events...

Not baseball. You have to exchange for another game and hope that the same price is aviable.

Not concerts, often cancelled outdoors with no refund.

What is "refundable" onboard credit?

You get it back in cash/credit if you don't spend it on the ship.

These offers seem kinda weak. I'd probs cancel and try to reschedule with the 100% and/or open full refund becomes an option. But at least people are essentially getting all their money back.

Newest from Royal:

NEW: For guests on the current sailings of Oasis, Harmony and Allure of the Seas, we have decided to delay the return of these ships until the storm has passed. Due to the unpredictability of the storm, we plan to keep all of our guests currently sailing on these ships safely out of harm’s way.

The following sailings are departing as scheduled:

Adventure of the Seas: September 9 Southern Caribbean cruise

Grandeur of the Seas: September 7 New England/Canada cruise

Liberty of the Seas: September 10 Western Caribbean cruise

Serenade of the Seas: September 10 New England/Canada cruise

Vision of the Seas: September 7 New England/Canada cruise

The following sailings are canceled:

NEW: Empress of the Seas: September 9 Cuba cruise

Enchantment of the Seas: September 8 Bahamas cruise

Majesty of the Seas: September 8 Bahamas cruise

We are very sorry for the impact this storm has had on your vacation and please know that we made the decision with the safety and comfort of our guests and crew in mind. The cruise fare and fees will be 100% refunded to the original form of payment, and we are also offering a 25% future cruise credit, based on the cruise fare, if a new cruise is booked in the next 30 days. If you have any questions, please don't hesitate to call 1-800-256-6649.

NEW: The following sailings are being modified:

Allure of the Seas: September 10 Western Caribbean cruise The new departure date will be on Wednesday, 9/13 and we will sail a 4-night itinerary to Nassau, Bahamas. We know this change is disappointing, and we are truly sorry for the storm’s impact on your vacation. Should you choose to sail with us we will provide you with a refund of 50% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit. If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new port of call once onboard.

Harmony of the Seas: September 9 Eastern Caribbean cruise The new departure date will be on Tuesday, 9/12 and we will sail a 4-night itinerary to Cozumel, Mexico. We know this change is disappointing, and we are truly sorry. Should you choose to sail with us we will provide you with a refund of 50% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit. If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new port of call once onboard.

Oasis of the Seas: September 10 Eastern Caribbean cruise The new departure date will now be on Tuesday, 9/12 and we will sail a 5-night itinerary to Costa Maya and Cozumel, Mexico. We know this change is disappointing, and we are truly sorry. Should you choose to sail with us we will provide you with a refund of 30% of your cruise fare paid in the form of a refundable onboard credit, and an additional 50% future cruise credit. If you are unable to travel and need to cancel next week’s cruise, we will provide you with a 100% future cruise credit. Pre-booked shore excursions will be refunded to your original form of payment, and you will have the ability to book excursions in our new ports of call once onboard.

The following sailing is still being evaluated and we will provide further details in our 11 AM EDT update:

Anthem of the Seas: September 9 Bermuda cruise

For all guests currently sailing with us, the Captain and team onboard will be providing you specific updates at 1 pm and 615 pm daily, and of course will update you immediately if anything changes. Should we need to make additional itinerary changes or cancel an additional sailing to avoid the storm, we will reach out to guests directly, as well as update our website and social media feeds immediately. Please know that the safety and comfort of our guests are our top priority and we will continue to provide regular updates throughout the week. For more frequent updates, please follow our meteorologist on Twitter @JamesVanFleet or visit the Royal Caribbean Facebook page.

Pippin?