blizzak

I have a similar situation. 8 legacy points as of Nov.16 and a 15 day Panama Canal cruise paid in full booked for Jan 4, 2014 which would have qualified me for Elite with 10 legacy points. They converted the 8 to 240, and gave me 25 bonus points. Since the Panama Canal is an inside cabin it will earn 30 leaving me at 295! I feel cheated and have been appealing to anyone I can reach including the CEO. No luck in getting any consideration, even though I had booked my last two cruises and paid for them, prior to the program change, with the express intent of achieving Elite. Today I just took advantage of a last minute deal - 5 day Western Caribbean Oceanview @ $149 with $20 on-board credit. Total net cost for two including taxes, fees and prepaid gratuities $590. I figured that $59 per person per day all in is a reasonable way to lock in Elite after the Panama Canal cruise. Elite is worth $50+ per day for us on future cruises and we typically take longer itineraries.

My earlier post stated that my 8 legacy points were converted to 270 points. They were actually converted to 240 and I was given 25 bonus points totaling 265. Sorry for the confusion that my error caused. With the 30 for the upcoming cruise I will fall 5 short of reaching the new 300 threshold. The old program would have added 2 to my 8 and qualified me with 10. clearly unfair as I had already paid the upcoming cruise in full and it is non refundable at this point.

You misunderstood. I deserve to be Elite after the Panama Canal cruise. They say I will have 295 points after the Panama Canal cruise and will not qualify until I earn 5 more points on a yet to be purchased cruise. I do not expect to be Elite on the PC cruise but do expect to reach Elite upon completing it as I was told when I booked it and paid for it!

"It is important to note that no current members will lose any of the benefits they have come to expect and enjoy."

Above quote from the release on the plan change is not true! My wife and I are Select with 8 legacy points. Just completed 15 night Transatlantic on Reflection Nov. 16. We are booked on, and have paid in full, for Panama Canal January 5, 2014 which would have given us 10 points and Elite status. We booked this cruise, and our recently completed transatlantic, while on board Reflection 2013 Spring Transatlantic for the specific purpose of achieving Elite. This was a selling point used by the on board rep. Learned today that, after the Panama Canal cruise, with the new plan we will "convert" to 270 points, 30 below the new 300 point Elite threshold. Ironically, "since we were so close" we were given 25 bonus points which now holds us only 5 points below the requirement. After 68 minutes on hold, Captains Club declined to extend Elite even though we have already paid for the qualifying cruise based on prior terms. They also refuse to refund and cancel the Panama Canal cruise. I am very unhappy with this response. They should honor the terms in place when payment is made and non-refundable. Additionally, if they are going to extend bonus conversion points, why not equalize to the old plan?