eritnas

Hilarious email back from P&O with some spelling errors in it pointing out that as I used a cruise agent if I want to cancel my booking they have to cancel it not me. As far as I am concerned P&O are the ones cancelling the booking - not me.

 

(I do of course take the point about the agent)

My T/A had received my refund but could not refund me UNTIL I CANCELLED a Adonia cruise already cancelled P&O. Whilst awaiting the refund I have been informed "THE REFUND WILL BE MADE WITHOUT CHARGE"

I fully agree with Brian and John and whilst the schedules are almost very accurate they still show ADONIA arrivals and departures from MARCH TO OCTOBER 2018.

I have cruised many times from Southampton

My point is that P&O should tell clients from where they depart and arrive, my ticket just states SOUTHAMPTON.

I have received my e-tickets (for Aurora cruise D720N 29/10/2017) but the tickets do not give a embark or debark terminal.

I contacted P&O who stated that the information was not on their system but they looked elsewhere and informed me that the cruise ship schedule showed embark as QE11 38/39 debark 106.

However the cruse ship schedule owners are not responsible for the schedule accuracy which may change at short notice.

Does anyone on D720N have P&O written confirmation of the terminal?

I trust this is not another customer relations episode ie. (my cancelled ADONIA booking)

Why not a bit of a wind up and call her Europa

Kev

Or maybe BREXTIA

I am sorry to say I use a lift for one deck. I may appear able bodied but I am in my mid eighties, suffer rheumatoid arthritis and had a lung removed some years ago. All is not what you see

A couple of years ago P&O requested a payment again although the first payment was in my account pending. To rectify took a lot of phoning etc at my cost. I now use a travel agent who is much more proficient and quicker, plus the added value of a discount and much easier to book on line.

Used Parking4cruises for 12 days returning on Sunday 18th Nov.2012.

Car drop off and pick up instructions were very good.

Left the ship at 7am and was driving home at 7.15am

Excellent service