Krisy1022

So let’s make we understand Your explanation.

 

You paid $350 for the “Government Taxes, Port Expenses, and Fees” line item per the passenger contract you signed.

 

Taxes didn’t change. Not sure about fees.

 

You originally had one port. You ended up with two ports as sailed (one of which may/may not have any fees due to the Bahamas).

 

And got a credit already.

I was on this sailing as well. We were scheduled to go to Bermuda and dock for 2 and a half days. That was then changed to Port Canaveral, great stirrup cay and Nassau. We were refunded 30 pp for the change of Itinerary difference in port fees on day two. But Nassau was then cancelled. No refund on Nassau port fees. That is all the op is trying to say

Sent from my iPhone using Forums

We never even got the survey.

 

We sent a letter -- nothing yet.

 

Sent the email we were advised to send, and the response was basically "no comp for anyone for anything".

 

My frustration comes in the fact that they did not refund our Nassau port fee, nor comp anything for the difference in price. Let's face it, paid a higher fare for the privilege of sailing to two ports and five sea days. We paid $412 in port fees, they returned $60 ($30 each) for Bermuda, so we basically paid $350 to port in Port Canaveral! That's just nuts.

 

My comparison comes in what other cruise lines did for their guests; so please don't lecture me about the contract we signed and it was hurricane season, yada yada yada. I know. Yes, the change in itinerary was disappointing, but we and the couple we were traveling with also had too many issues onboard with food (bones in all the fish dishes we got), food service (some very clueless waitstaff), our room steward and our room being filthy upon arrival (shades of Pride of America), internet not working consistently, and dining reservations being messed up and onboard account being wrong too many times. We spent way too much time in line at customer service to fix things! Too many problems when you're supposed to be on vacation and not taking care of business ;)

 

I am simply talking about good business practice and common decency to acknowledge the passenger experience and offer something that might keep us coming back. On that note, we won't be back to NCL, and I'm relieved as after 18 cruises, the only problems we've had on cruise were on the three we took with NCL :confused:

 

Just curious, did anyone else get any responses or offers or acknowledgement?

I just got that same basic email

Sent from my iPhone using Forums

Just booked the May 3 2020 Bermuda with a bunch of solo friends

 

now to start a roll call

It’s already done

Sent from my iPhone using Forums

Mandy

Sent from my iPhone using Forums

Has anyone that was on board the Escape last week received a post cruise email survey yet? I seem to recall receiving an email from NCL the same day we disembarked during our last cruise but I still a haven't received an email yet.

I did today

Sent from my iPhone using Forums

Did anyone get a second email showing the 2 sea days in a row on the back end of the cruise? My email has Monday - Tuesday Sea Days, Wed at PC. I saw someone posted on FB saying they received a second emailing saying we are in PC in Tuesday with Friday and Saturday sea days

I haven’t received any email. Did you book directly with NCL?

Sent from my iPhone using Forums

Sent from my iPhone using Forums

Following!!

Sent from my iPhone using Forums

Glad you are safe and doing well.

 

I do think the wording should be that the "packages" ended on the last day of the original cruise. Nothing was "cancelled" - at least not packages. Some people would read cancelled as if NCL did something bad. If this is not right, please correct me.

Usually don't post on cruise criticism I meant critic for fear I write something that people attack it or correct it or find something wrong with it. Im sry you felt to worded it wrong but you seem to have understood what happened. I wasn't complaining or trying to make ncl seem like they had did something wrong. I just trying to inform you guys of some of things that has happened on board. I think ncl has been good to us and I'm happy now to be headed in a direction toward home

With regard to the drink package and internet, it makes sense to end them when they did, since that is what you paid for. But wondering, could you purchase a new package for the remaining days you will be on the ship?

Not complaining just stating what happened. Yes you buy an daily internet package and/or minutes. No on the drink package tho.

Thank you for updating us. Glad you are all safe! Another thread has reported Port of Miami will open tomorrow so perhaps they will start heading for 'home' soon.

We are headed that way now.. thanks. Hope to head into port of Miami Wednesday

On the escape right now... in Cozumel now... many people have booked flight out of Mexico so there is about 3000 people on board now. They cancelled any packages that were purchased for the cruise on Saturday so no drink package, internet package ....etc. we are safe and are happy for that. :)

You can get it in O'Sheehans that's the 24 hours pub or you can get it in the garden café which is the buffet place or you can get it in the main dining room there's plenty of places to get burgers and fries throughout the day.