Hanzz

You both are making the right choice for yourselves to no longer give a company your business having felt so misled and mistreated. Please be sure to remember your promise to never book NCL again. People around here have very long memories for those who make such claims.

No worries, I've already cancelled my May 2018 Mediterranean on NCL, as I don't trust them with 10 days of my European vacation. Further, NCL will have this thread deleted soon, as they've done with the others on this topic. Thanks for the "advice" though.

If they allow this particular guest to "switch weeks" because the Spa is down, what's to stop another guest from wanting to switch weeks because "...the forecast shows that it will rain that week..."?

 

 

The difference is why airlines are required to pay for things when there is a maintenance issue but not when there's bad weather.

 

 

This is NCL's fault. It's either scheduled maintenance in which case they had no business sellin spa passes or it's an unexpected defect but are still ultimately responsible for and should if truly providing customer service doing something to make up for it. Maybe an OBC in addition to a refund. Something.

NCL did not announce this "scheduled maintenance" until after any opportunity for change or refund had expired. Truly, they still haven't announced it. We booked based on the amenities listed. We understand things break, but that does not appear to be the issue. It is "routine" and therefore, should have been known for quite some time. In fact, they are STILL selling passes.

But really, the biggest issue here is NCL's handling of the situation. They are in a customer service business, and this is nothing like customer service. They are absolutely rude to anyone who calls and on social media. They will not respond to specific questions. Most of us don't go on vacation to be treated so disrespectfully. I'm beyond disappointed in NCL, and with the response I have at this point, will not consider them for my next cruise. Because I 100% would have made a different decision (probably a different week) had this been known to me at booking.

The Liberty starts in San Juan on March 29th. I'm anxiously awaiting this also.

but I remember my visit to Doctor's cave well. We took the shuttle, and the first person who got off had only a $20 bill. Naturally the driver had no change, so she paid $20 for her ride. So bring small bills. The beach was decent and not unreasonably crowded. The security guard was blatantly selling drugs, but it still seemed safe enough. There were vendors, but they were not bothersome. The prices were reasonable. When we left there was a cab driver right there, but it was the scariest cab ride of my life. He was not even a little bit sober. When I got out of the cab I swore if I ever went back to Jamaica I would stay on the ship. Having said that, if you can get a tour operated excursion, you should be safe enough.

Great review. On Carnival, when you buy a drink in the souvenir cup, you can then trade it in for another but pay the non-souvenir cup price. The win is that the souvenir cups are bigger. Does anyone know if that the same on NCL?