My wife and I sailed on the Carnival Celebration for our 10th wedding anniversary out of New Orleans in November 2000. I know, it's a long time ago, but I post this because to this day, I think we were wronged without compensation from Carnival. We were to be on a 7-day cruise from New Orleans to Jamaica, then on to the Grand Caymans, and finally stopping in Mexico on the way home. We were informed as we boarded the ship that there was a hurricane in the "area", but not to worry, as the captain would sail the route backwards if necessary to avoid the bad weather. Well, we didn't go the opposite direction and it was so rough that people were getting sick all over the ship. I understand, it's a weather-related event, and the weather is not guaranteed, especially in November. There were only two days on the trip where it wasn't raining. But here's what really made me angry. The ship was being refurbished at sea, while we were on it that week, as it was being transferred to Galveston, TX and being dry-docked the following week. One morning we awoke to a letter being shoved under out stateroom door instructing us to be out of the room the following day between 8am-4pm so that they could rewire our room. We weren't feeling well from the rough seas, so it was a tremendous inconvenience. The pool was closed the entire week because the seas were so rough that they couldn't risk someone being tossed overboard. Understandable. But the one day that it was nice enough to be out on deck, they had multiple crews sanding and refinishing the bannisters on the stairways. It was not only noisy, but it smelled horribly. Our 8 hours in Jamaica was shortened to 4 hours so that we could make it to the Grand Caymans on time. When we finally got to the Grand Caymans, there were 2 extra ships that decided to drop anchor to get out of the weather, causing the already overworked tender boats to take a tremendous amout of time getting everyone to shore. And we never did make it to Mexico, as another ship that had docked the night before was thrown into the dock and damaged the hull. We headed back to New Orleans instead. The ice cream machine in the cafeteria leaked the entire week, and the pizza was sub-standard.
And what did Carnival offer as an apology for the remodeling/refurbishing, etc? A whopping 10% off our next cruise. I even tried to speak to the vice president of customer service at the corporate office and he pretty much told me that if I didn't like it, then don't come back.
Hurricane Sandy cruises-what did Carnival give you?
in Carnival Cruise Lines
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My wife and I sailed on the Carnival Celebration for our 10th wedding anniversary out of New Orleans in November 2000. I know, it's a long time ago, but I post this because to this day, I think we were wronged without compensation from Carnival. We were to be on a 7-day cruise from New Orleans to Jamaica, then on to the Grand Caymans, and finally stopping in Mexico on the way home. We were informed as we boarded the ship that there was a hurricane in the "area", but not to worry, as the captain would sail the route backwards if necessary to avoid the bad weather. Well, we didn't go the opposite direction and it was so rough that people were getting sick all over the ship. I understand, it's a weather-related event, and the weather is not guaranteed, especially in November. There were only two days on the trip where it wasn't raining. But here's what really made me angry. The ship was being refurbished at sea, while we were on it that week, as it was being transferred to Galveston, TX and being dry-docked the following week. One morning we awoke to a letter being shoved under out stateroom door instructing us to be out of the room the following day between 8am-4pm so that they could rewire our room. We weren't feeling well from the rough seas, so it was a tremendous inconvenience. The pool was closed the entire week because the seas were so rough that they couldn't risk someone being tossed overboard. Understandable. But the one day that it was nice enough to be out on deck, they had multiple crews sanding and refinishing the bannisters on the stairways. It was not only noisy, but it smelled horribly. Our 8 hours in Jamaica was shortened to 4 hours so that we could make it to the Grand Caymans on time. When we finally got to the Grand Caymans, there were 2 extra ships that decided to drop anchor to get out of the weather, causing the already overworked tender boats to take a tremendous amout of time getting everyone to shore. And we never did make it to Mexico, as another ship that had docked the night before was thrown into the dock and damaged the hull. We headed back to New Orleans instead. The ice cream machine in the cafeteria leaked the entire week, and the pizza was sub-standard.
And what did Carnival offer as an apology for the remodeling/refurbishing, etc? A whopping 10% off our next cruise. I even tried to speak to the vice president of customer service at the corporate office and he pretty much told me that if I didn't like it, then don't come back.