Second, issue i have not heard is regarding a second "mandatory" life drill in Brest. While in line waiting to get off the ship we were told by NCL staff that we had to return by 3:30pm for a mandatory 2nd life drill because we had been at sea for so many days. I specifically questioned about this and was told it was a regulation and that we could not set sail until it happened. But because of all the delays re-boarding the ship the drill did not occur and was never rescheduled. Were we lied to about the drill being mandatory or did we break a regulation? One has to be true. Does anyone on board recall this? I wonder why no one has brought it up.
I accept and realize that there is little we can do if they refuse to acknowledge their part in a less than adequate cruise. However I have written to the Florida BBB and will be contacting the Florida Attorney General office. I realize this may also be in vain but at least I am taking action and urge others who feel they did not get what they paid for to do the same. And finally I have no further plans to use NCL. My guess is they lost a few other clients as well. I also sold my stock in the company because if this is indicative of how they treat customers it is only a matter of time before it catches up to them and affects the share price.
I remember the mandatory muster drill that was cancelled. It was at the beginning and end of our letter to NCL, along with other safety issues. Such as the safety of getting on and off the ship in Brest. Do you think NCL could have gotten us into life boats within 30 minutes, which is the regulation? I don't think so, considering the mismanaged lines for all the ports. And there was no panic occurring when we arrived in ports, as there would be if we were trying to abandon the ship.
I do have a call in to the Coast Guard to see what the regulation really is on how often a muster drill must be done. Based on what I have been able to find, including this Cruise Critic article, it appears we only needed to have the one muster drill, unless we took on more passengers. If I hear back, and learn otherwise, from the Coast Guard I will post their answer.
We have not heard back from NCL yet. I'm sitting tight before doing more until NCL has had a fair opportunity to respond. Our letter was sent directly to the COO. Thank you to an earlier poster for sharing this information.
Getaway Transatlantic, Most Mishandled Cruise Ever
in Norwegian Cruise Line
Posted
I remember the mandatory muster drill that was cancelled. It was at the beginning and end of our letter to NCL, along with other safety issues. Such as the safety of getting on and off the ship in Brest. Do you think NCL could have gotten us into life boats within 30 minutes, which is the regulation? I don't think so, considering the mismanaged lines for all the ports. And there was no panic occurring when we arrived in ports, as there would be if we were trying to abandon the ship.
I do have a call in to the Coast Guard to see what the regulation really is on how often a muster drill must be done. Based on what I have been able to find, including this Cruise Critic article, it appears we only needed to have the one muster drill, unless we took on more passengers. If I hear back, and learn otherwise, from the Coast Guard I will post their answer.
We have not heard back from NCL yet. I'm sitting tight before doing more until NCL has had a fair opportunity to respond. Our letter was sent directly to the COO. Thank you to an earlier poster for sharing this information.
Chief Executive
Norwegian Cruise Line
Andy Stuart
President and Chief Operating Officer
7665 Corporate Center Dr.
Miami, FL 33126
(305)436-4000
astuart@ncl.com
Please keep us informed of how you do with your complaints to the Florida BBB and Florida Attorney General's office. Thanks.
Stephanie