elvis007

All I am saying is if there are exclusions to promotions (of any kind) they should be listed on the website.

I have requested a refund and will simply move on.

Life is too short to short, and there are too many other Cruise operators out there.

Stay safe and see you all at sea.....Phil

Got our final reply on "Lift & Shift"

Wont be happening due to obscure conditions that cannot be found on the website anywhere.

So BYE Bye RC & Celebrity!

Seriously thought that given how Covid-19 has decimated this industry that all efforts would go towards looking after existing loyal passengers (only 17 cruise to date). Very poor service.

Dear Mr. Goudie.

Thank you for writing to Celebrity Cruises. I am very sorry I have not been able to reach you by phone nor your travel agent due to time difference.

Upon review on the pricing of your reservation and guidelines on our Lift and Shift terms and conditions, your reservation does not qualify for your request to lift and shift.

Please refer to the information below:

Lift and Shift Rate Exclusion

*Net Rates (deep discount, tactical nets and Net Rate) 

Unfortunately, your booking is under an excluded rate that is not eligible for the Lift and Shift / Best Rate Guarantee option." "I'm sorry for any disappointment. However, you still have the option to cancel up to 48 hours before your sail date and get a future cruise credit good for 12 months or more.

If you wish to speak with someone from the Executive Desk, we will have someone from Australia Office Executive Desk to contact you.

Again, we appreciate your patience and understanding. 

Sincerely,



Aurora Godfrey
Engagement Center
Celebrity Cruises, Executive Desk
316-554-5430

Be very careful with the so called "Lift & Shift" with Celebrity. I have just been refused due to the fact that the initial rate I got via my Travel Agent was simply so good that they would not accept it.

Clearly this goes against what the website says and I quote:

"We’ll protect your original cruise fare price and promotion when selecting an alternate sailing of the same itinerary type, ship series, cruise length, and stateroom category within 4 weeks of the original sail date. Simply make this change by September 30, 2020."

Response from Celebrity:

Thank you for contacting our office regarding the above-referenced sailing. Unfortunately, when the reservation is special-priced, we cannot apply the shift and lift. The pricing of this cruise has a unique and special pricing; therefore, it does not qualify for the regular pricing shift and lift.

As well, this reservation was booked through a travel agent; therefore, any further questions should be channeled through your travel agent. We have a line for the travel agent. Please contact your travel agent. 

"Lift & Shift"

Not if you got a bargain it seems!  Hmmm.....

Sandra

Are you able to tell me if the Sky has addressed the issue of lack of seating in the main theatre that was a major issue on the Majestic.

Have a great cruise. Phil