Maggie May #1

Admit, I have wasted way too much energy trying to get the agency and cruise line to resolve this. Why we did not contest the fee after the 1st call was a concern over losing the room on a cruise we really did want to go on. Some lessons are learned the hard way. Hope that maybe by me sharing my story others will take a different more enlightened path to resolution than I did.

Truth is I've never had such difficultly getting a simple billing issue resolved. Next time that is the way we will handle it. It is just with every phone call we really thought that the issue would be fixed.

Completely understand that mistakes happen, but what about service recovery. This is where NCL has failed me, there is no excuse for it taking a couple of weeks to credit a double billing to a credit card and the fact that NCL can not look to confirm how much they have actually billed one of their passengers is concerning.

First post, sorry in advance it is not positive. Usually just lurk to learn from others with more experience. Where to start, we have been on several cruise lines and travel at least twice a year and never complain. I'm just so upset it has made me want to cancel our current cruise. Where to start,

Problem is after 12 plus calls and 3 plus hours I'm been told that NCL had a computer problem that made them lose all of the bookings and payments made on the day we booked, this resulted in us being double billed. It took multiple calls to agency, cruise line and credit card company before NCL's error was even acknowledged. Fast forward another 6 calls almost two weeks since booking and still and the extra $4K plus is still on the card. I really feel like they (NCL)

does not care about the frustration or time this has taken to resolve. No doubt in the end the extra charge will be removed. But how can I trust them, to maintain a ship or do the right thing for their customers. I feel as through they do not care, I'm just a number and oh well- if we cancel someone else will book. :(