PJB22

I booked Nature Isles for the spa tour based on me explaining to Donaldson that I have a problem with walking. Once we (my husband and I)met up for the tour things were very unorganized and chaotic. After making us wait until 9:30 while they looked for more customers (so much for pre-booking with a deposit) they said lets go and piled us into 3 vans. I questioned why we were being all put into vans when some of us had different tours. I was to find out very soon! They just group everyone together and while people went snorkling they expected us to sit in a chair with the sun beating down on us for an hour. When I said something I was told by the driver Alvin (not the tour guide who played dumb) that mine was the first complaint ever in 10 years. I told him to call Donaldson because I wasnt sitting there like a dummy. Their answer was to never let me get a word in since the driver kept speaking over me and said that he would take us back to the ship and give me my deposit back. That wasnt the issue we only had one day in the port and I had chosen to use their company but they were not doing what they stated they would. The driver took us back to the port driving like a maniac doing over 60 miles an hour. A couple of times I thought he was going to rear end the vehicle in front of him. I WOULD NOT RECOMMEND THIS TOUR COMPANY TO MY WORST ENEMY!!!! There are other companies that are reputable and dont try to pull a fast one on the customers. The only thing this company wants is your money!

Sorry you had such a bad experience. My trip to Dominica with Nature Isle was a complete 180 from what you have posted. I was there last month, we had Marvin as our tour guide. I spoke with Donaldson before we got onto the vans, and he was very personable. Answering all the question I had and other people in our group. I would recommend this tour company to my best friend or worst enemy. It was probably the best run of all cruise excursions have taken.