worldsnoop

We took the 10 June French Bee flight from SFO to Papeete. First class seats do not recline! We left almost an hour late and arrived at 5:30ish a.m. A/k/a the same time as another flight... Customs took awhile, but, we made the 6:40 Terevau ferry to Mo'orea easily.

Question for those who have experience with Star Clippers.

 

For the last few months I have been trying to get an answer from the company regarding a cruise that my DW and I are interested in. (A Panama Canal sailing that starts in the Pacific, hops down to the canal, and ends in the Caribbean. Saw it for January 2014.)

 

I have tried asking my travel agent... they cant get an answer. I've tried e-mailing the company... they dont respond. I tried mailing the company, no response. I even tried calling their reservation line. No one knows when or if that sailing will be repeated in 2015.

 

Now I have been following the Cuba thread here, where most of the passengers are commenting on poor followup (or NO followup) with problems, and I begin to wonder... Is this typical with this company? If so, I'd love to know so that I dont waste a precious vacation next year on a trip with management that does not care about their passengers...

We always talk to:

Rachel Savino

Cruise Consultant

Star Clippers America

760 NW 107 Avenue, Suite, 100

Miami, Florida 33172

Rachel.Savino@starclippers.com

Res: 800-442-0551 Ext. 3008 Fax: 305-442-1611

Adm: 305-442-0550 or 800-442-0553

http://www.starclippers.com

She is very responsive, knowledgeable, and seems to be very nice.