ben285

I think it is interesting that say it takes 1 - 2 weeks to process a claim on their website. It has now been over 2 months and received nothing. This company is very dishonest and that is very alarming. I would recommend booking travel insurance somewhere else. I did not even book through this company. It is what Cheap Caribbean uses, but I never expected it would take so long to receive a refund especially since they said you could "cancel for any reason" so if this is the case why does it take over two months and thats assuming I even receive a refund for the travel costs.

How long does it take to process a claim?

This largely depends on how quickly the policyholder completes the necessary paperwork and provides the supporting documentation (i.e. medical records, confirmation of cancellation, etc.). Once we receive all the necessary documents in the proper fashion, claims will typically be paid with 1 to 2 weeks.

Does anyone have an opinion on using Assist-Card for travel insurance?

Yes I do. If you like giving money away to a company that will never pay a claim whatever the reason, then assist will do that. If you like a company with zero customer service and ignores phone calls and emails, then they do that well too.

I would say you would have to be completely crazy to book through Assist Card and people need to know that. This scam company needs to go bankrupt and I would recommend to book travel insurance from any other company. Also dont believe any replies from Assist Card claiming they want to help. They are phony and fake and then they dont contact you again. Never, ever use this insurance company and always check reviews before booking insurance even if it is part of a package. Dont make the same mistake I did because we did everything by book. We canceled in time, bought the "cancel for any reason" package and also canceled for a medical reason and still did not get any refund. If we cannot get a refund for these reasons, then no-one will be successful so book with someone else.