VOVINA

This is lawlessness!!!

Why for so a long time Costa can't to explain this situation and not to respond to all of us who have booked this cruise?

The company's management indifferent to this situation? Is it realy that Costa forgot about us? Who and when will answer us?

It was Costa Classica, 22 August 2014, Heraklion

28 of may the booking was cancelled by Costa but 29 of may Costa took payment for this cruise, is this normal?

I also received a letter about the fact that Costa cancels the reservation because it was their fault error and asks to pay up to may 30, or the booking will be cancelled:

 

"We regret to inform you that, due to a clear system error, we must either cancel your booking or confirm it with the new and correct price, 17402,10 Nok.

 

Therefore we will cancel your booking unless you confirm your booking with the correct rate within Friday, May 30th.

 

For any further information or clarification don't hesitate to contact us at info-int@costa.it or 0039 010 4206099.

 

Thank you for your understanding

 

Best Regards

 

Costa Cruises"

It was Costa Classica, 22 August 2014, Heraklion

I also received a letter about the fact that Costa cancels the reservation because it was their fault error and asks to pay up to may 30, or the booking will be cancelled:

"We regret to inform you that, due to a clear system error, we must either cancel your booking or confirm it with the new and correct price, 17402,10 Nok.

Therefore we will cancel your booking unless you confirm your booking with the correct rate within Friday, May 30th.

For any further information or clarification don't hesitate to contact us at info-int@costa.it or 0039 010 4206099.

Thank you for your understanding

Best Regards

Costa Cruises"