Meekacat

1 minute ago, DennysDad said:

From personal experience?

Yes.  Several times

Yes, the bid that says pending will be confirmed shortly.  They have expired (canceled) your other bids as a result. 

We were on the same sailing.  Main dining was the best we've had in 11 Oasis class sailings.  There are many galleys servicing main dining on mega ships so we just request to move to a different section/galley if we encounter food issues.  I know Royal should be more consistent but why stay and complain every night :)  

btw- lots of complaints on this sailing (and the Wonder inaugural) about YouTube folks disturbing other passengers by making chatty videos in intimate settings like these guys in the main dining room during dinner service.  Royal probably needs some guidelines as common decency isn't prevailing   

6 minutes ago, Biker19 said:

The 7604 is total,  2K+ of that is crew so "only" about 5600 passengers making it about 100% capacity (no need for anything above double occupancy) - certainly high for a TA. There were some very low prices for that sailing.

5,380 Passengers and 2,224 Crew.  1,750 of the passengers were Diamond level and above.  About 500 children which was unusually high for a transatlantic.  Overall a wonderful sailing with generally great weather despite a lot of motion from the ocean which was unsettling to folks on their first sailing.   

Currently on Symphony of the Seas and Captain Angel announced that this transatlantic sailing has set the WORLD RECORD for most souls on a ship crossing the Atlantic Ocean with 7,604 passenger and crew onboard! 

Anyone have recent experience with construction traffic delays leaving a ship at Port of Miami on a Saturday morning?  I see posts about arrival traffic delays but not departing.  We hope to walk off the ship at 7:30am heading to Miami airport 

Yes.  Payments not processing and also error messages when trying to cancel existing items.  We successfully canceled one item on one cruise but it's still showing as reserved and won't let us buy at the new lower price.  Will wait for things to settle today and try again tonight.

This happened to the first leg of our B2B sailings in February.  Both cruises booked directly and fully paid.  About a month before sailing an email around midnight said our reservation was cancelled due to non-payment and all Cruise Planner purchases were canceled.    Called Royal first thing in the morning and the booking was restored but we had to re-purchase all the Cruise Planner items.  They offered $25 goodwill OBC which we never saw.   Incredibly, the booking canceled a second time a few days later.   On the second occasion, after several calls, Royal set the final payment date to the date of our departure and everything held together until we sailed.  Still have not received refunds for the two sets of Cruise Planner purchases that were canceled and had to be re-purchased.  Every time we call for an update on the refunds they make you explain the whole situation all over again.   Very frustrating for sure.   

Most refunds process within 30 days but occasionally they get stuck and you need to repeatedly phone for updates.  One of our four cruises this winter got hit twice (!!) by the fully paid reservation cancelling debacle in January which also auto cancelled our cruise planner purchases twice  and we still haven’t received the refunds.  Every two weeks we call the Escalations team on 1-800-256-6649 and they send a follow up to Accounting.  Quite frustrating :(

A system problem is randomly canceling some fully paid bookings on the final payment date...both direct and TA bookings.   There are other reports here plus we heard of others on our sailings.  The first sailing of our fully paid B2B in February was hit.  The second sailing was fine.  The first time they fixed our booking it canceled itself again a few days later.  The final fix took 3 weeks and many calls.  

Keep track of any cruise planner purchases because they get canceled too and you need to re-book and pay again.  btw- The refunds for the items that got cancelled don't process as usual (part of the system problem) so you will need to chase after those with the customer resolutions team who work with the accounting department.  A very long process which is still dragging out.        

11 minutes ago, 3eaglesfam said:

Well I thought everything was fixed.  Now they changed my boarding time to 2 pm and the party I am traveling with is at 11:30.  I have screen shots of the Correct boarding pass.  

We arrived at the pier at our original time and explained what happened and had no problems.  They told us many bookings were hit by the system canceling bug recently.   Now they are struggling to figure out what happened to our twice booked and system bug canceled cruise planner refunds.  yikes!  

We had a similar experience with one of our two back2back bookings on Symphony this month.  Both were booked directly last September and paid in full in November.  We woke up one morning to several emails cancelling our first booking and related cruise planner purchases.  Called RC and the booking was restored but they told me to rebook planner purchases.  3 days later the booking and purchases all cancelled again.  Took several loooong calls involving repeated broken commitments to get the booking restored again.  And had to again re-purchase planner items.  E-docs only arrived 4 days before sailing.  Still waiting on refunds for twice cancelled planner items.  Second leg of b2b booking never had a problem.  Received 50 OBC for our troubles.  Frustrating to say the least.  

Looking for help from anyone who successfully booked a Walgreens ID Now test in Florida recently.   How did you get past the state name for your drivers license number?  It's a mandatory field that only shows American states.  Did you pick a random state and sort things out when you went for your test appointment?  We are hoping to book at a Walgreens in Fort Lauderdale after our upcoming cruise to facilitate our return to Canada.  Thanks!