zstarbrite

Just an update:

The nightmare continues as the luggage was finally delivered severely damaged with no apologies and missing several items of perfume, sunscreen, etc. Response from customer service continues to be awful with very little to no resolution being offered ("well you know there will be depreciation on those items"...yup nickle and dime us on the brand new lotions and perfumes after we spent a ton that definitely will inspire us to continue with the company)

Items were shipped fedex, which does allow the shipment of liquids and lotions so there was absolutely no reason for Royal to remove these items. My brand new Bottle of vanilla was still inside.

It's just been beyond ridiculous.

I agree that when a service is offered as part of a particular booking situation, it should work, and if it doesn't then every effort should be made to fix the situation. However, I'm more interested in the above comment. Can you elaborate on why Star Class was such a disappointment for you? Perhaps you can help others to improve their trip.

Hi Janet. I didn't really think it was too bad until now, but there were w few minor mishaps and then some more major ones:

Embarkation was a nightmare. No one advised us that a customer service rep would be waiting for us so our "priority embarkation" turned into an hour log stressor which had us dragging all our luggage through the suite line (because they say over and over that your bags stay with you) and then back out the line to get a porter lol. It was a comedy of errors with very bad communication between royal and our group.

Laundry service was included but all our dark clothing was scorched. Not a big deal but anything black or navy is now faded. A small thing I realize completely.

I had asked to have some bad of breast milk frozen as the fridges in the room are really just coolers and they lost 4 bags of breast milk (and that stuff is liquid gold!!!! Especially considering my hubby flew home with the baby without me!)

Our dinner at Giovanni's was truly awful. 2 1/2 hours and service was just bad.

Again all very small things, we had even pre booked a next cruise in the same room because it all didn't really bother us but this deal with the bag has just been so bad. Poor hubby has been on the phone for hours on three different days getting shuttled about, getting attitude from Beverly, and the bag still hasn't been shipped to us (we disembarked on Sunday and it's now Friday).

It just to the point now where the stress had made us want to reconsider our future booking, especially because the attitude seems to be that no one cares and they don't really need or value our business.

It makes me sad because we really did have a wonderful time but after a week of no resolution we are starting to get frustrated beyond belief

What "three" tags? My experience with LV has been to attach only my airlines tag and the LV tag. Even though we have been given numbered/colored tags it's clear from the LV instructions you don't attach those.

They gave us three tags, I know 1 was for luggage valet and 1 was for star class/vip. I can't remember what the third was at this point.

By modeling a set of behaviors that if followed will ensure no future repeat.

While your method may work for you, we were traveling with a 10MO and no matter how economically you pack, it's impossible to fit everything a child and an adult need in a carry on suitcase. We had to borrow room from everyone else's suitcases to make it work, hence the need for larger luggage. But im sure you already know what happens when you assume

Here is the number to Post Cruise Customer Service 1-800-256-6649

Thank you! I believe that's the number he finally reached Coney at.

The exact same thing happened to my parents on Oasis last January. They put their bags out the night before with all the tags. They arrive at their home airport and no luggage. After calls to RCCL, they found out their bags were still sitting on the pier. It took a week for their luggage to be shipped home.

What blew my mind is that they hadn't even left for the airport yet?! I mean for gods sake stick the bag in a cab to the airport and we will pick it up!!! Ugh what a mess

So we cruised Jan 29 on Oasis in a 2br aquatheater suite. As a part of star class the luggage valet is included so we set our bags out the night before disembarkation with all the tags attached. The next day we disembarked and went to cape canaveral where my husband got a phone call that his mothers bag had not made it to the airport. Beverly informed him that the bag didn't have all three tags attached (even though they were all attached when we set it out) and it didn't go to the airport and she would have to check with corporate to see if it was even supposed to go to the airport regardless of what he was telling her. She was actually a bit on the snotty side and told him the best she could do was it would be shipped in 5-7 business days and it wasn't her problem. Yesterday (Wednesday) he spent an hour on the phone with Coney trying, with no luck, to locate the bag and find out what was going on because even though Beverly had assured him she would call back and update him, surprise surprise, she didn't. So Coney informs him that there isn't anyone at the port until Friday to even try to locate the bag. So now it's been 5 days, no bag, no updates, no nothing. Does anyone have the number of anyone in customer service or any department that we could call because this is beyond frustrating!! Star class was a disappointment in the first place, thank GOD for our genie Allan or we would have been seriously upset, but this has left such an awful taste in our mouths. So much for a "stress free" vacation. :(

I think we are in 9330. Are you on the roll call? I am traveling with two girlfriends. We are getting very excited.

We are! We just got the info for the suite welcome and I'm curious when the meet and mingle will be! I can't believe it's almost here! I would LOVE to take a vacay like this with some girlfriends! Y'all are gonna have so much fun! We are traveling with our 9MO and two sets of grandparents, so it's gonna be a blast.

We will be on the Oasis in a two bedroom aqua theater suite on the 29. This will be my third time in one of these suites. I love them. It is all about the balcony. We usually have breakfast out there every day of the cruise. First time with a Genie! In fact Allen just contacted me today. I had not heard anything about him. Thanks for letting us know you are impressed with him. You never know. I have read on here that some are fantastic and some just so so.

 

Do you have a drip coffe maker in the suite or a Nespresso machine?

We are in 10330 same sailing! So excited!

*waving hello from the Aqua suite* We are on the Oasis also! The ship sure is rocking but I've never slept so well in my life. I am impressed with the food in the specialty restaurants. So delicious!

Uh oh you can feel the rocking?! Now I'm scared as I'm already prone to sea sickness

I have searched the forums over and over trying to find recent cruise compasses for the Western Itinerary on the Oasis. I have not found them as yet. Hoping that someone who has cruised recently or someone going on an upcoming cruise can share those here.

 

Thank you!

We sail western Caribbean Jan 29, I could post them after we get home on the 8th

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Since we were Star Class, not once did we eat in the Windjammer. Each night was another specialty restaurant. I won't go into a detailed review on each but will say with the exception of Giovanni's, each dinner restaurant was great. For lunch we ate a Sabor's twice, Johnny Rockets, Sorrento’s, Park Avenue and Coastal Kitchen. Breakfast was at Coastal Kitchen with the exception of one morning. Coastal Kitchen was great and the head host/waiter "Memis" was fantastic, fun and a great asset to RC.

 

Shawn did you order room service? I had read that star class has a special room service menu (i guess it's a full menu as opposed to an abbreviated one)? Am very curious to know what will be available for our January sailing as we are traveling with an 9MO and may be stuck in our room a bit lol

Hi all! My family is cruising on the Jan 29th sailing of oasis. The majority of us are in 2br A2 10330 and my father is currently in a JS 8242. A JS on 10th floor just opened up 10636. Both 10636 and 8242 appear to be bumpouts but I was wondering if anyone has any input on which cabin might be better. Walking is a bit of an issue because of some of his health concerns so tying to decide if him being on same floor (opposite side of ship but close to elevators) is better than being on different floor (same side of ship close to elevators and Central Park). Thanks for your help!!!

I believe that I read somewhere that star class has an expanded room service menu available? Does anyone, by chance, have any pictures of these menus?! We sail on Oasis on Jan 29 in a 2 bedroom aqua theater suite and I'm SO excited!!!

Renech, you mentioned a 30% off pre cruise sale? Was this on beverage packages? And how did you find out about the sale? We are sailing in January and I was interested in purchasing a package, but it's our first time with rcci so I'm clueless