usctzn
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Posts posted by usctzn
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10 hours ago, Pt5555 said:
Norwegian Air-from Detroit to Chicago, to LAX, to Panama (over 20 hours, wheels up to down in Panama). Route through NY if I had booked it would have been 8 hours total flight time. Problem 0is, 50 minute layover in Chicago (different terminals) ...
Hi Lisa,
Not a surprise. Our recent experience - refer to the post# 55 of this tread - tells us that 59 minutes between two connecting flights is not enough, especially in Chicago. Despite on the first leg flight delay, we thought we had plenty of time to move from one gate to another gate on the same JFK terminal. When we arrived at the connecting flight gate about 15 minutes prior to departure, the gate doors have been already closed. We later learned that our luggage also was not transferred to the connecting flight.
As far as I learned from cruise critic community, the NCL Air department recently made many awful reservations. And they do not take responsibilities in acknowledging them. We lost 3 days on our Panama cruise and missed the Panama Canal! In letters from Guest Experience office, their coordinator denied any wrongdoing on their behalf. Our claim to AON is still in process with only 70% of our extra expenses being acknowledged by an insurance assessor.
Said that, I may only give you a tip to contact NCL US Guest Experience <guestrelations@ncl.com> or call Customer Service: (866) 234-7350. There is a link to NCL company contacts at Norwegian Cruise Line (NCL) - Elliott Report. You may also try them.
Good luck,
Joseph
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54 minutes ago, warpdrve said:
Hello fellow cruisers:
We are on the Feb 6 Panama Canal to New York cruise and are using NCL Air for our air transportation to Panama City (we live in NY so do not need any return flights). We didn't really think of it at the time, but NCL Air put us on a flight from NY to Miami, then Miami to Panama City, arriving in Panama City around 3:30pm local time. The ship is scheduled to leave port just before midnight, so we assume this leaves us plenty of time to get to the ship in time for dinner. Barring any unforeseen circumstances, I do not think we have to be concerned with this flight schedule. However, what if there are issues with flights (delays, cancellations, etc.). How would we go about remedying this. Is NCL responsible for getting us to the ship on time for embarkation? Most of our cruises have been R/T out of New York, or international with extended pre-cruise stays. Any thoughts on this?
Read my post and good luck to you!
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On 1/7/2023 at 6:15 PM, shipmate13 said:
My daughter and son in law are flying from Scottsdale to Florida to take a cruise out of Port Canaveral with us in March. They added airfare through Norwegian when they booked the cruise. They received their email today with the PDF file for their air flight. Norwegian has them flying the day before the cruise and arriving in Orlando at 530pm the night before the cruise. Because of that, they have to find a hotel to stay at and then pay for transportation to get to the cruise pier which I believe is about an hour and a half away. I guess I am a little taken back at Norwegian for doing it that way. I would think that they would be a little more accommodating and have their passengers fly to the airport CLOSEST to the pier and not a whole day before making them find a hotel and transportation too.
Am I missing something???? Not being nasty about Norwegian as I like the cruise line alot but I am a little confused on this one. Maybe taking flight arrangements through them was not a wise decision. Lesson learned.
I would better arrive a day before rather experiencing our recent adventure - refer to our post
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5 hours ago, wolfcathorse said:
We used NCL air for our upcoming Jewel cruise in March. When we got the details last week, they had us arriving in Athens the day after the ship left port!
So, it is our story!
We also got our first reservation flying on the day that the ship leaving the Panama (Colon). It seems like a common NCL approach 😂. It took NCL about 5 (five!) weeks to correct it. Using NCL Air first time, we were quite happy with price-competitive travel reservations, four hours layover in JFK, and a red eyes flight from JFK to PAN. Silly us! Our corrected reservation was made on two different, not code-sharing airlines. Our flight to JFK was delayed for more than 3 hours (technical issues). Neither Delta nor COPA had access to each other reservation systems. They could not rebook us to get to Panama before the ship left. NCL Air was not in help, except they eventually sent us to Costa Rica to join the ship. As a result, we waisted two nights in freezing NY, two nights in much warmer San Jose, CR, missed Panama Canal, spent over $1000, etc. NCL Air do not take any blame for our misfortune. Now we are in communications with AON Travel Protection for expense reimbursement.
P.S. What happened with us would not prevent us from using NCL Air Travel services if the price is right. But we learned our lessons and plan to use two-days pre-cruise deviations.
P.P.S. You make your conclusions.
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Prior to my trip around Japan a few weeks ago, I had a difficulty to find the Princess Port Guides, those 4 pages blue pamphlets with very useful information and maps. I could only download two for Osaka and Busan (Pusan), but they looked sooooooooooo outdated. I collected the guides distributed on the Sun Princess and attached them to this message. Hope it will help future cruisers.
Why would Norwegian do this ?
in Norwegian Cruise Line
Posted · Edited by usctzn
A night at TWA hotel, JFK for over $450 (absolutely not worth it, even no coffee maker in the room), two nights at very good hotel in San Jose, Costa Rica for $250 total. Some meals for about $100 for two. That parts were covered by our AON travel insurance. So far they declined to cover a transfer to the Puntarenas cruise port ($135) and expenses related with luggage and seat costs on JetBlue ( $149). NCL out of courtesy (they told us) paid for JetBlue from JFK to Costa Rica. Neither Delta nor COPA could reroute us without an additional payment ove $1000. Same time they did not assure us that we would be reaching the cruise ship on time.