I assure you, if the representative or their supervisor could do something to get past the cancellation - they would. They love you being a happy customer as much as you'd love being one. With that said, they make their policies on this crystal clear when booking, when reviewing their site prior to the cruise, and ultimately there is probably a reason why they have their hands tied at this point in the game beyond the simple "we told you so." With that said, I'm sorry your cruise was less fulfilling than expected and I hope your next go around is better. :)
Royal not so loyal
in Royal Caribbean International
Posted
I assure you, if the representative or their supervisor could do something to get past the cancellation - they would. They love you being a happy customer as much as you'd love being one. With that said, they make their policies on this crystal clear when booking, when reviewing their site prior to the cruise, and ultimately there is probably a reason why they have their hands tied at this point in the game beyond the simple "we told you so." With that said, I'm sorry your cruise was less fulfilling than expected and I hope your next go around is better. :)