GummyBear

51 minutes ago, pnwredhead said:

Hey all,

 

I was on a cruise 2 weeks ago and it was not a great experience. I have never had an experience like this before (undercooked food at almost every meal in the MDR, rude bartenders, waiters forgetting some of the orders, unprofessional jewelry expert, issues at the fun shops, piped in music so loud that even the bartenders were complaining, premium internet issues and the response from guest services, etc.) I have been on Carnival many times and never experienced a cruise like this. 

 

I sent an email to guestcare at Carnival because I was told that they could respond to me on this. I have never sent in a complaint before as usually it isn't a huge deal and/or it doesn't last the entire cruise so I don't know what to expect. Honestly, what I want most is a reply and to know I was heard.

 

My question is, have you ever sent in a complaint? Did you receive a reply from them? Do you feel like your concerns were acknowledged? Is there another place at Carnival that this should be sent to? 

 

TIA 😃

Like everyone else in this crazy Covid alternate reality world we find ourselves in, I sure the cruise lines are understaffed and crews are overworked. Rudeness however is never acceptable. Carnival is usually very responsive to customer complaints but it may take some time for them to get to you. 

9 minutes ago, firefly333 said:

Lol I think I had pretty much the same complaints. I would have bought a self winding watch except the clerk said oh those are all $800 or $900. They were half as much as I would have bought one instead of what I bought.

 

Rude waiter in the steak restaurant 

 

Overcharged in sea shack and hotel director onboard knew it and said it was working on it.

 

If I didnt have free obc I would have been more annoyed. 

 

I loved my cabin steward though lol.

Which ship were you on?

32 minutes ago, JaniceB said:

That 1 person in the Havana pool will be me in a couple of weeks when we arrive at Amber Cove 😊

Are the " hot" tubs warm?

JaniceB, if you're on the 10/16 sailing , my wife and I will be sharing the Havana pool with you in Amber Cove. I see no reason to go ashore there