spkell56

Glad everything worked out. Have a great trip and congratulations on your vow renewal. How many years?

Got mine....yeah. Staying at the Clarion in Anchorage and the Denali bluffs resort in Denali

We just got a call from ncl, saying our Edocs were ready.....went to website and they were....

 

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Lucky you...nothing in my account, but I'll keep checking.:)

Hi Pettums, sorry to hear you are having problems with Norwegian. I am having a similar problem with hotel reservations for an Alaska cruise. There is a large group of us and we want to make sure we are in the same hotel and want to make plans for the evening. But, not knowing where we will be located we can't. The ones I am traveling with and my self for 2 weeks now have been given the run around and are told to call back the next day. No one can tell us anything. Our 1st night in anchorage is June 9th.

Here are my suggestions. I was told to try socialmedia@ncl.com. Although I sent them an email early this morning and have not heard from anyone. I also put something on the facebook page for Norwegian. And I also wrote a letter to the corporate office at 7665 Corporate Center Drive, Miami, Florida 33126. None of it has brought me any luck, but it is worth a try for you. I will never book with Norwegian again. Good luck.

zqvol...Humpy's Great Alaskan Alehouse and Glacier Brewhouse are a couple places I was looking at. Thanks for the recommendation. Hopefully we get there...only 3 more weeks:)

So you will like this reply from Norwegian. We are traveling with a group of nine people. Another couple contacted Norwegian today. They were again given the runaround. So, they posed the question what would you do if I didn't pay my balance on time? "Well you would be fined". So he replies what compensation will I get for you not holding up the end of your bargain? "That's the answer and there will be no compensation for inconvenience". The problem is there is no one at Norwegian to contact. There is no email contact and if you call by phone you get the same runaround. So, today I sent a letter to the corporate office in Miami. I'm sure nothing will come of it, but it made me feel better. I do know because of all of this I will never sail with Norwegian again.

Thank you zqvol... I'm hoping for something downtown so we will be close to food and shopping.

Yes each time I call I get a slightly different story and am told to call back the next day. That's been going on for a week now. It's the same with the folks I'm traveling with. I've never done a land/cruise combo before. I don't think I will ever do one again. At least not with Norwegian. I'll make my own land arrangements. Hopefully we all hear soon.

Thank you...even though I will be leaving on this cruise in 4 weeks, 2 years after your cruise this has been the most informative and helpful post I have read. I am even more excited now.

Thanks everyone...guess I just have to wait.

Thank you Sue

Can anyone tell me who has been on a Norwegian cruise tour when you find out your hotel location for Anchorage and Denali? Thank you