t520black

The fact is that even if you booked directly with the airline, you could end up with flight schedule change. Happens all the time.

 

So it is not really an EZAir issue. They are at the mercy of the airlines.

It's true it does happen, not all the time, but you missed the point. The non-stop flight that I was originally booked on did not change. It was still a scheduled flight. I was just rescheduled by EZ on another flight that now had a connection in Atlanta with layover, it got me home a day later and cost me a hotel stay.

I have over a million miles in air travel and have never had an airline do a reschedule this inconvenient.

So still thinking it is an EZ issue.

The issue is with EZAir, not with the airline.

 

EZAir flexible fare says price is not guaranteed until paid for. However, as experience by many have shown, the price does not get changed.

 

However, with supply/demand affecting the pricing, Princess may find they can no longer keep the flight you booked at the price you booked. So since many people would be very unhappy if the price increased, Princess instead changes your itinerary to a schedule where they can still give you the original price.

 

The theory is that more people would be upset at price increases than would be upset with schedule changes.

 

So you are a victim of a price increase that caused the EZAir folk to change the schedule to keep your price from going up.

Victim is a good term to what appears to be a bait and switch situation. I agreed to the price and schedule when making the reservation, did not realize that they might make changes. Lesson learned. Thanks

I have seen discussions here where flights were changed to unacceptable itineraries. Typically a phone call to Princess can take care of it.

 

Had something happen on an upcoming cruise. The accepted departure time for return home was no earlier than a 12 noon flight. Had a 12 20 flight booked with a fantastic fare.

 

Next thing we know the airline changed the schedule and now our flight was leaving before noon. To rebook a flight for the same day would have doubled our airfare. I called Princess and they were able to arrange our taking the new flight itinerary the following day, keeping our original price. To not have to rebook with tge new pricing, it will be more than worth it to stay the extra day.

So I am not the only one. Glad you were able to get things fixed to your satisfaction, but you have to admit it was a concern and you had to deal with a situation that should not have happened. Hopefully there won't be any additional surprises. I did email Princess, but got no reply. Probably should have called. My problem was the extra cost of the hotel and the need to be home on the day we originally scheduled. Turns out we didn't save anything by using EZ. Enjoy your cruise

Did the original flight still exist on the airline's website? If not, you have an issue with the airline, not eZAir.

Yes, the flight still existed. When I tried to get back on that same flight, the price was now an additional 200.00. I have used EZ Air in the past and never had this type of an issue. Although I have received flight schedule changes in the past from them it is usually only 10-15 minutes. Just seemed a little shady to me. I agree that if the airline no longer had that flight available then EZ made the needed changes but an overnight connection was brutal. Got to hotel at 11:30 PM and had to be up at 5:00 AM to catch connecting flight. Will have to weigh prices next trip to see if it is worth the extra cost to avoid surprises. Cheers

To check for a price through EZ Air on your Personalizer

- go to Transportation

- you will see your flight information

- at the bottom of the page, click, Modify my reservation

- next page, top right have corner - change flights

- fill your information for your flight

- select the flights your want

- if cheaper, select

- if higher or the same, leave the page

- it will ask, do you want to cancel, click yes

- it will show the new flights, new price

- you will get NEW BOOKING numbers for Princess and the airline EACH time you change a booking

- any information you had in the old booking will have been CANELLED - ex. - seats, airline account number.

 

Sometimes, I have been able to reserve my seat, sometimes, I have to go to the airline to reserve a seat.

 

I always reserve under Flexible and watch the EZ prices. I have changed my flight price many times due to cheaper price. I also watch the airline prices and take the best price. Example - I had a good EZ price going to London for July with Air Canada and had changed it a few time over the year for a cheaper price. I also checked direct with the airline and found that day the airline was cheaper than EZ so I booked with the airline and then cancelled EZ flight.

I have a problem with EZ. I had booked flights and had seat assignments for all flights when out of the blue I get an email that informed me that my direct flight from Amsterdam to Salt Lake City was changed to include a stop in Atlanta and it had a layover to the next day before continuing on to Salt Lake. This was not expected and not convenient. Had to get luggage go through customs and get a hotel for the night. I did have the option to cancel, but turns out all alternative flights were more expensive. Last time I use not so EZ air.

Not sure if this is normal, but I had made a reservation with ezair with the return flight CPH to AMS to SLC. I have received two updates on my original ezair booking. The first one changed the return flight to CPH to AMS to ATL to SLC, all in the same day. The second changed the return flight to CPH to AMS to ATL with a layover to the next day to SLC. I now have to pay for lodging in ATL. Looking at the current airfare for my original reservation, the cost has increased signifigantly so re-booking is not an option. There is something wrong with this situation. Ezair is not so easy.