Muroberts1

I did contact Virgin Air directly after getting the following message from my travel agent after she spoke with Flights by Celebrity:

"Celebrity air department is stating that Virgin declined it again for the class of seat not being available. And that to change to the requested flight you may need to change class of seat, for example premium economy/ comfort plus, business/ first class. They suggested actually doing it with Virgin airline directly since it involves upgrading the ticket(s).

If the upgrade option does not work we have to find a different connecting flight with Virgin".

Virgin Airlines said only the cruise line could rebook the ticket (and noted there were no notes in the file about being contacted by Celebrity Cruises to rebook the last leg of my flight). When I called celebrity again to let them know Virgin Air said they did not decline my request, I was then told there were no more seats on the flight I was trying to book. There may have been seats left on the flight when I first reached out to Flights by Celebrity three weeks earlier. 

I'm booked for a cruise on the Celebrity Beyond for June 13, 2002. I booked my flights on Flights by Celebrity. The airline changed their schedule which resulted in a change in my flights so it now includes a long layover after an international flight. My travel agent and I have contacted Flights by Celebrity at least 10 times over the past month trying to get new flights. I'm furious with Flights by Celebrity -- I have spent hours on hold only to be disconnected and there is no hope in sight for changing my flights. I have very low expectations for my vacation based on Celebrity's total lack of customer service.