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Nursebear

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Posts posted by Nursebear

  1. I really feel your pain as the same thing happened to me last November after disembarking Rhapsody, instead of getting my points added they took seven away never to be seen again despite numerous emails and calls to C & A in USA. I can't find the missing cruise either and I was 6 points off diamond plus at the time. Really upset me, I never dreamed they would just take the points away and make me dig up all my old cruises. I thought to email Adam Goldstein ?? To lose 62 points must be very distressing, I wish you luck sorting it out and any hints for getting my points back would be appreciated. Sue

  2. Hi, I wanted to book a repositioning cruise to Singapore from Perth recently but as it was the weekend and RCCL office is closed, I placed a courtesy hold on the last apparent available junior suite.

     

    On Monday morning, I called to apply my next cruise certificate to the booking and was told after almost an hour on the phone waiting(USA agent) that if I was to apply it I would lose the junior suite I had on hold as there was an alleged wait list for junior suites. The next day I see 5 junior suites available, so much for the waiting list and I think it was a ploy to avoid the extra hassle of changing the booking number to the next cruise certificate. I was furious and will call now and try and again apply my future cruise certificate. What is the point if they make it so difficult to use ?

     

    Sue

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