Do not use this company. I booked with this company out of the port of Miami thinking that since it was a national company they would be good to use since I have had bad experiences before. I booked on line and when we got to the lot we had to take our own luggage out of the car and pull it through the parking lot to wait for the van. While we were being dropped off another family got on the shuttle saying they had been waiting for ever. I should have known then but I was to excited for my cruise. When we returned from our trip I did what I was told called when I was outside with my luggage and was told that we would be picked up in 20 minutes. I said ok no problem. After 30 minutes I tried calling again and no answer so I tried back a few more times and I kept getting sent to voicemail. My boyfriend then called from his phone and surprise it was a different number they answered. He was now told 45 minutes and they only have 1 shuttle. I then called the 800 number they tell you to call if you are not happy with their service. The customer service reps response to me was well you are not paying for the shuttle you are paying for the parking and I can dispute it with my credit card company if I would like. With that we met two other couples that were in the same position and followed the exact same steps we took. We then decided that if we ever wanted to get out of the port we just needed to take a cab back to the lot. When we got there the shuttle was still at the lot which meant it had never left and was only interested in showing good customer service to the people getting on the ships. Well wait until they get off and want to get back to their cars.
Premier Parking Ventures
in Florida Departures
Posted · Edited by Roxy1008
Do not use this company. I booked with this company out of the port of Miami thinking that since it was a national company they would be good to use since I have had bad experiences before. I booked on line and when we got to the lot we had to take our own luggage out of the car and pull it through the parking lot to wait for the van. While we were being dropped off another family got on the shuttle saying they had been waiting for ever. I should have known then but I was to excited for my cruise. When we returned from our trip I did what I was told called when I was outside with my luggage and was told that we would be picked up in 20 minutes. I said ok no problem. After 30 minutes I tried calling again and no answer so I tried back a few more times and I kept getting sent to voicemail. My boyfriend then called from his phone and surprise it was a different number they answered. He was now told 45 minutes and they only have 1 shuttle. I then called the 800 number they tell you to call if you are not happy with their service. The customer service reps response to me was well you are not paying for the shuttle you are paying for the parking and I can dispute it with my credit card company if I would like. With that we met two other couples that were in the same position and followed the exact same steps we took. We then decided that if we ever wanted to get out of the port we just needed to take a cab back to the lot. When we got there the shuttle was still at the lot which meant it had never left and was only interested in showing good customer service to the people getting on the ships. Well wait until they get off and want to get back to their cars.