wynkys Posted September 14, 2023 #1 Share Posted September 14, 2023 Virgin, like many other service organisations, did not carry out due diligence when entering a new market. I have just been through the rather tortuous process of making a new booking online for a Dec 24 cruise out of Melbourne. In the payment options offered, I was given the opportunity to pay by installments. However, when I attempted to do so, the screen froze. After some delay I eventually spoke to their phone service only to be told after some further fussing around that that option is not available to Australians. How easy would it be to make that statement up front? Let's hope that they get their local operations sorted out by this December's Mermaiden voyage. Link to comment Share on other sites More sharing options...
blobby113 Posted September 14, 2023 #2 Share Posted September 14, 2023 Wait until you try using the App! 1 Link to comment Share on other sites More sharing options...
jon81uk Posted September 14, 2023 #3 Share Posted September 14, 2023 1 hour ago, wynkys said: Virgin, like many other service organisations, did not carry out due diligence when entering a new market. I have just been through the rather tortuous process of making a new booking online for a Dec 24 cruise out of Melbourne. In the payment options offered, I was given the opportunity to pay by installments. However, when I attempted to do so, the screen froze. After some delay I eventually spoke to their phone service only to be told after some further fussing around that that option is not available to Australians. How easy would it be to make that statement up front? Let's hope that they get their local operations sorted out by this December's Mermaiden voyage. They did something to their IT systems last weekend, nothing has worked well since. Link to comment Share on other sites More sharing options...
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