Hope this post is ok on here, but this is our first NCL cruise and the company are really confusing me and being unhelpful so far. I tried an online chat and was told ‘nothing wrong here’ also a phone call (routed to the USA) saying the same. The agents say that the Amenity Invoice is just a list of something we could buy if we want, that doesn’t sound right - based on my searches in this forum.
When I booked directly in the U.K. I believed I was getting Free At Sea Plus and this included Service Charges for the Suite (and for the Beverage package plus other items. These are all shown on my Amenity Invoice see below. And, on the cruise invoice they all show as Add-Ons (plus a transfer I booked separately). But the invoice still also shows Services Charges as owing within the final payment due?
I’m going to continue to pursue this somehow but would lie, to know what I’m looking at on each of the sections / invoices. Any thoughts, advice or guidance would be appreciated, thank you in advance.