Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London.
Note: I DO NOT blame Princess for that unfortunate situation.
Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help. Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April.
On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response:
Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com)
Lorna Warren, VP Guest Services (lwarren@princesscruises.com)
Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com)
If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance. If not, I kindly request that you don't reply.