Our first Silversea cruise was in the Galapagos shortly after they began service there. The staff was not well trained yet and many resented the change from a tip based cruise to an all inclusive. Silversea was required to keep the local crew onboard. I had had far better service on Carnival. Rooms not serviced by 4 in the afternoon, blankets taken and never returned, reception never answering the phones, I could go on and on- I sometimes wonder why we gave them then another chance.