Don’t even get me started! I have two separate bookings for SEP16-21 (took advantage of solo terrace) and two separate bookings NOV25-30 (2 Rock Star Suites). Nothing but screwed up everything! Including them cancelling $8000 in bookings. “Oops, sorry our mistake.” Almost impossible to get an online reservation booked properly (charged Amex card but no record of confirmed resv). THREE separate confirm,actions for a reservation that wouldn’t go through on their website. Constantly getting error OOPS while booking dinner resv on app.
The good: nothing but great things from friends who have sailed. So I will take all the extra loot they put on my account and Champagne Shake my complaints away. But they should start by firing their CTO and whatever they call their Chief Customer Experience Officer! Oh, and put all your call center in FLL!