Advance Check In Luggage Storage - Not Able to Contact

About a month ago I filled out an online reservation request for the Advance Check In Luggage storage place that is at the cruise pier and they take your luggage to the airport to pick up later. The online form said that someone would contact me. I have heard nothing. :eek:

I tried calling and it was a cell phone that had no voicemail set up. I filled out a contact us on the website with no response.

Has anyone used them recently? Is this normal for them?

I would be interested to know more info about this as well. We have several hours post cruise before we have to head to the airport...it would be great to get rid of our luggage and have a nice Jazz Brunch before we head to the airport.

I noticed they have a 'new and improved' website (with higher prices for luggage going TO the airport) so that may have been the problem with communications. Still seems worth it, though.

I was able to contact them prior to our going.

The price did increase from when I had originally looked into it. It was $40 for four bags. The guy was waiting for us at the airport when we got there yesterday. We were early but he was there with our stuff and off we went.

When you leave the terminal there is a guy with a sign about Conceirge and you get directed to the far corner of the terminal (it is by the bathrooms). It took less than five minutes and we were on our way. Quick and easy. :D

About a month ago I filled out an online reservation request for the Advance Check In Luggage storage place that is at the cruise pier and they take your luggage to the airport to pick up later. The online form said that someone would contact me. I have heard nothing. :eek:

 

I tried calling and it was a cell phone that had no voicemail set up. I filled out a contact us on the website with no response.

 

 

Has anyone used them recently? Is this normal for them?

My parents just used them when they went on a cruise leaving from New Orleans and they were the most unprofessional and unhelpful company. Advance check-in literally has one job: take your bags from the airport to the cruise ship. You would think that since this is their one job they would know how to get it done. Instead, my parents, who entrusted their luggage (including important medical equipment) to these people, ended up on a one-week cruise sans any of their belongings.

Once this massive mistake was made, you would think that this company would try their best to rectify this horrible situation. Not so. Advance Check-In became unresponsive. They stopped answering their phone and became impossible to get ahold of. When a connection was finally made, Advance Check-in said the bags were on a flight to Cusco, the cruise’s first stop. Having never received confirmation of a flight number of baggage claim number (remember the lack of communication here), my parents spent the entire day at the Cusco airport trying to track down their luggage. To make matters worse, this day was also my mother’s birthday.

Finally, they were able to confirm that Advance Check-In never sent the bags. My parents were forced to run around and buy everything they would need for the rest of their vacation costing them hundreds of unnecessary dollars. Advance Check-In destroyed their much needed and well deserved vacation and they didn’t even care. They have refused to provide ANY reimbursement or compensation. What a horrible, horrible company. I implore you to never, ever use them.

Thank you. I saw your review on Yelp too. I will make sure no one in my party uses them.