December 8-15, 2012
December 8, 2012 - Depart Port Canaveral 4:00PM
December 9, 2012 - Fun Day at Sea
December 10, 2012 - Cozumel, Mexico 10:00AM to 6:00PM
December 11, 2012 - Belize City, Belize 8:00AM to 6:00PM
December 12, 2012 - Mahogany Bay, Isla Roatan, Honduras 9:00AM to 6:00PM
December 13, 2012 - Costa Maya, Mexico 7:00AM to 2:00PM
We booked a Pack N Go rate for a Balcony Guarantee about 30 days prior to sailing. I was using a Future Cruise Certificate as well as several $100 Carnival Cruise Line Certificates from Citi Thank You Rewards. I made the initial deposit on my Citi Visa and made arrangements with the booking agent to apply the FCC and mail in the rewards certificates. Because we were within the 75 day final payment window, final payment is normally due within 24 hours of booking, but the booking agent got an extension to November 30 so that the certificates would have time to make it to Miami and be processed. No big deal, right?
Unfortunately, the next day, when Carnival applied the $100 deposit from my FCC and my onboard credit, their system reverted my final payment date back to November 9. I called Carnival and got a lovely older southern woman who assured me that she could take care of it. She told me that her supervisor instructed her to enter my Thank You Rewards gift certificates as FCC certificates (I knew this would not work - the certificates have to be physically mailed to Miami to be applied...), and I waited patiently for her to submit my gift certificates one at a time, using the wrong form, and to tell me everything would be taken care of on Monday and not to worry. No problem, right?
I kept watching the booking every day to make sure that my booking was still there. At one point, I found that we were assigned a balcony cabin on Deck 9 Forward, which I was happy with due to it not being under the outdoor areas of the Lido Deck. The only problem was that my payment was still not applied, and the final payment date was still showing as December 9.
Finally, about three or four days later, I log in to my Carnival.com account to find that my booking is not accessible. The booking number still shows up, but when I click on it, I get an error message. You know what this means. Another call to Carnival to find out that my booking was canceled for non-payment. I explain the situation and the agent was very understanding and went through previous notes to find out that the last agent I spoke with was indeed given incorrect instruction by her supervisor, and she would reinstate my booking with no penalty. The only problem was that the computer would not let her reinstate the booking, so she had to call another supervisor, and after 10-15 minutes on hold, they were finally able to re-create my booking and apply my deposit and FCC certificate and onboard credit to the account. They extended my final payment date to December 7, one day prior to sailing, and assured me that my reward certificates would be applied within a few days (tracking # already showed them as being delivered in Miami). Sure enough, a few days later, my cruise was paid in full after the Miami office processed my rewards certificates.
As a Carnival shareholder, I also sent in my proof of ownership to qualify me for the $100 onboard credit. I mailed a letter with my statement and booking number to Guest Administration the same day I mailed in my rewards certificates. Three weeks later, no OBC. I email Guest Administration and get an automated reply. Wait until 4 days prior to the cruise. Still no OBC. I finally call Guest Administration and get a live person on the phone. She apologized profusely and was not sure why my first request that I mailed in did not get processed. She also explained to me that they do not do OBC via email request (would have been nice if they sent a reply telling me this), but she gave me her personal fax line number and I faxed my shareholder account statement and she immediately applied my $100 OBC. I also received an extra $20 OBC on a separate line with no explanation. Oh well, free money is free money!
With final payment taken care of and all of my OBC squared away (a total of $220 for a 7-day cruise), it is time to pack and go!
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Carnival Magic - Cabin 8323 Balcony - 7 Night Western Caribbean - Galveston, Cozumel, Belize, and Roatan - 3/27/16
Carnival Ecstasy - Cabin U18 Porthole - 4 Night Western Caribbean - Miami, Key West, and Cozumel - 1/25/16
Disney Wonder - Cabin 7070 Deluxe Oceanview w/Verandah - 5 Night Western Caribbean - Miami, Grand Cayman, and Cozumel - 11/28/14
Carnival Pride - Cabin 7170 Extended Balcony - 7 Night Bahamas - Baltimore, Port Canaveral, Nassau, and Freeport - 3/23/14 - Review with pictures!
Carnival Imagination - Cabin U47 Interior - 4 Night Western Caribbean - Miami, Key West, and Cozumel - 5/13/13 - Photos!
Carnival Dream - Cabin 8288 Balcony - 7 Night Exotic Western Caribbean - Port Canaveral, Cozumel, Belize, Roatan, and Costa Maya - 12/8/12 - Review with pictures!
Carnival Paradise - Cabin U28 Oceanview - 5 Night Western Caribbean - Tampa, Grand Cayman, and Cozumel - 4/21/12 - Review with pictures!
Carnival Victory - Cabin 9227 Inside - 7 Night Southern Caribbean - San Juan, St. Thomas, Barbados, St. Lucia, St. Kitts, St. Maarten - 10/9/11 - Review with pictures!
Carnival Dream - Cabin 8248 Balcony - 7 Night Exotic Western Caribbean - Port Canaveral, Cozumel, Belize, Roatan, and Costa Maya - 10/1/11 - Review with pictures!
Carnival Triumph - Cabin 6202 Inside w/Obstructed Picture Window - 5 Night Western Caribbean - New Orleans, Progreso, and Cozumel - 1/3/11 - Review / Photos
Carnival Imagination - Cabin U29 Oceanview - 4 Night Western Caribbean - Miami, Key West, and Cozumel - 12/15/08 - Review with pictures!