I truly hope everything works out for you.
We booked with Scenic due to the wonderful reviews, and are looking forward to the trip. But the US based support has been very disappointing. Given different answers by different representatives to the same question. Plus had to check a box when registering that we understand that Scenic will NOT provide airport transfers as we did not book flights with Scenic. Will probably be on the same flight as other Scenic passengers going to the same hotel, but we are on our own. We did another high end cruise line to the the Galapagos recently and even though we booked our own flights, a cruise line representative met at the airport and provided transportation to the hotel. Same for an African safari. That is the level of service we thought we had booked.
Scenic claims to be a 6 star experience but they need to back it up with their actions.