Apex 4/30 transatlantic. Eight days onboard and I got Covid. Quarantined for 11 days. Now asking for some reimbursement. Was advised I would be contacted by Celebrity. Didn’t happen. Called 6 days ago and was on hold for 1 hour 40 minutes. Spoke with Joe in engagement center. Had to send Covid letter from medical onboard. Told I would receive callback on Monday re verification. No callback. Tuesday call again, almost 2 hours on hold. Spoke with Pat. She needed travel partners info. I advised my travel agent they would be calling her to confirm booking. They have not called. Said she would call back today. Hasn’t happened so am back on hold at Celebrity, 50 minutes so far.
Just spoke with Jen in Engagement who advised Pat has gone home. She tells me Pat will call me back within 24 to 48 hours.
Celebrity promised that they would “insure” that cruisers would be compensated if they developed Covid. They are doing everything possible to avoid honoring that. I was vaccinated, boosted, and had a negative test when I boarded. Eight days at sea and I have Covid. I was in solitary quarantine for 11 days. My husband was moved to separate cabin, tested daily for 5 days (all negative)and not permitted to dine in any venue so relegated to room service for 10 days.
I have spent more than 6 hours on hold. I have been promised call backs twice. I have provided all the documentation they requested. They have not followed through. I am really disappointed in Celebrity.