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mauicruiser

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  • Posts

    160
  • Joined

About Me

  • Location
    Maui
  • Interests
    travel
  • Favorite Cruise Line(s)
    Celebrity, Azamara and Royal Carib
  • Favorite Cruise Destination Or Port of Call
    Asia

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mauicruiser's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. Looking for start times for evening show times. Last cruise I think the early show was at 7 pm and lasted 45 minutes. Would appreciate the info. I ask Celebrity res but got no response. Thanks.
  2. Not randomly tested. As soon as I felt Ill I stayed in my cabin. Did home Covid test and it was negative but really sick the next day. Called Medical and they came to my room and tested me. Positive result. Quarantine. I have very strong feelings about those who don’t test because they don’t want to be in quarantine. Not only do they jeopardize their cabin mates health but they spread the virus to others. I suspect that’s what happened to me. Please don’t be a spreader! I hated being quarantined but it was the responsible action to accept. Re mandatory testing, Our cruise on Viking Ocean required that all passengers and crew be tested daily. It was no big deal. I am not aware if there were any positive tests.
  3. Update: today my travel agent heard from Celebrity. They gave her the reimbursement amount. I should have it credited back to my credit card within 30 days I’m told. It seems fair. Just wish it had been handled better. Oh I really wish I hadn’t gotten Covid! Be careful and stay safe cruisers.
  4. Please read the fine print in Move Up. I quoted that language, not a travel agent.
  5. Apex 4/30 transatlantic. Eight days onboard and I got Covid. Quarantined for 11 days. Now asking for some reimbursement. Was advised I would be contacted by Celebrity. Didn’t happen. Called 6 days ago and was on hold for 1 hour 40 minutes. Spoke with Joe in engagement center. Had to send Covid letter from medical onboard. Told I would receive callback on Monday re verification. No callback. Tuesday call again, almost 2 hours on hold. Spoke with Pat. She needed travel partners info. I advised my travel agent they would be calling her to confirm booking. They have not called. Said she would call back today. Hasn’t happened so am back on hold at Celebrity, 50 minutes so far. Just spoke with Jen in Engagement who advised Pat has gone home. She tells me Pat will call me back within 24 to 48 hours. Celebrity promised that they would “insure” that cruisers would be compensated if they developed Covid. They are doing everything possible to avoid honoring that. I was vaccinated, boosted, and had a negative test when I boarded. Eight days at sea and I have Covid. I was in solitary quarantine for 11 days. My husband was moved to separate cabin, tested daily for 5 days (all negative)and not permitted to dine in any venue so relegated to room service for 10 days. I have spent more than 6 hours on hold. I have been promised call backs twice. I have provided all the documentation they requested. They have not followed through. I am really disappointed in Celebrity.
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