-
Posts
40 -
Joined
Content Type
Forums
Store
Blogs
Downloads
Events
Gallery
Posts posted by ggroggey
-
-
Did you book the excursion in Roatan directly or through NCL?
-
It turned out that my original request to cancel the cruise was honored since it was within 24hrs of making the reservation. I might have kept the initial reservation without the drink package if the representative had talked me through it and was friendly (she was the one that suggested I cancel the complete reservation) but I was so uncomfortable with the nature of the representives (two of them) that I actually became wary. It is really hard to describe the feeling I got with both of them. Almost like they were contractors or something working from their home and both new to the industry. There was a silent pause during one part of the conversation...she said she fell out of her chair. It just didn't seem normal. And that was the intention of my original post. I may give Carnival a try but not just yet. I learned a good lesson and really appreciate the good advice.
-
Thanks everyone! I was able to get my deposit fully refunded. I appreciate all of the helpful and constructive advice!
- 1
-
Thank you. Good solid advice instead of criticism.
-
Nope. I was very clear. I asked her if I cancelled the cruise would the cruise be refundable? She said yes and quoted the total dollar amount of the deposit back to me as totally refundable within 10 days .
-
Yes, rep told me it was fully refundable.
-
Yesterday I booked a cruise with Carnival. I have never cruised with Carnival in the past, only Norwegian. I called with some questions regarding the drink package and the representative did not know much. It almost sounded like I was calling someone's home. I eventually found the information on the website. It was very strange. Once I figured out that if I wanted the package, we had to BOTH get it...I don't drink...I decided to cancel as it added almost $800 to the bill. When I called Carnival back, the representative again seemed very slow and unclear (and sounded like she was at home) but assured me that I would receive a full credit since it happened so quickly. This morning I received an email from Carnival saying that it was non-refundable and only good towards a future cruise. I am very confused by this lack of customer service. Is this normal for Carnival?
-
Thank-you everybody for your replies - we have decided on Cagney's, 7.30pm booking - can't wait :)
Great choice! Just got off the Escape and Cagneys was by far our favorite meal! Have fun!
-
We just got off the escape today. We had a lot of nice quality hangars! At least 20. Steward can bring you more.
-
We always enjoy the Marriott Marquis --- puts you in the middle of all the action. Breakfast at Jrs., lunch or dinner at John's Pizza - beautiful old church made into a restaurant. Have fun!
Poll: Would you take an Orlando Caribbean 7 Day Cruise on 2/15?
in Norwegian Cruise Line
Posted
Definitely go! Just got off the Breakaway for a 10 day cruise to similar itinerary. It was amazing! They did start to serve you from the buffet as a precaution at the end of the trip. In other words, you could not go up and select your food and put it on your plate. A Norwegian staff was there to assist you. Port Canaveral was a great port to embark from.