Professor and Ginger

I emailed Marella to tell them two things: 1. I was not able to change my seat on their flight without changing my wife's seat. I'm tall and need more legroom, she is not tall and does not need more legroom. 2. The website click titled "outbound" took me to the "return" page. Marella answered, "Changing your wife's seat will cost 50 pounds." To be clear: I wrote to advise them that their website is offering poor service to their customers. The cost for trying to help them: 50 pounds.