Just needed to vent my frustrations. I decided I wanted an “elevated” cruise experience for a quick, semi last minute cruise getaway. I’m normally a Carnival and Royal Caribbean guy. Ive sailed celebrity once before and had fun. But honestly, Celebrity tends to be a little over my budget ordinarily. So we booked a cruise that was 58 days out, and booked an Aqua class room. Wasn’t cheap, but it presented a good value for the dollar in my opinion. And i showed this value to 7 other people to get them to book as well. 4 rooms in total. Now since my booking, a little over 2 weeks ago, they changed the contents of the Classic Beverage package, and took away the full inclusion of the contents of the ZERO PROOF package, and left over some basic stuff like coffee, etc. I personally found value that it, when i booked, included items like Evian, Redbull, and Vitamin Water. Now that is no longer included, and am now told to pay the difference for the premium package if i want those things, instead of honoring what I originally purchased. I like to think im a man of principle. And i cant just cancel the “package”, as a vote of my wallet, as it was included in the original fare, which i obviously cant adjust now being so close to sailing. Ive just never seen such blatant disregard for guests concerns from a hospitality company before.
END RANT lol