sunburned tongue

Also on Ovation now. Same issue with the Morocco itinerary change. I was told I should have had a notification from HO half way through the crossing from Miami but I didn’t, despite getting plenty of other emails from Seabourn. First I knew was when I looked at the excursions. I told them I am not really interested in Gibraltar or  Malaga and if that had been in the original itinerary it might have put me off. Also we were on the MIA - LAX Holiday cruise where there were a lot of changes and missed ports and everybody got some FCCs as compensation. Not this time apparently. Corporate says no.
On the plus side this is the most consistently good crew we’ve encountered for a while . Everyone seems genuinely happy to be back.

We are on the Ovation sailing from Miami, departing December 10. We are travelling to Miami from the UK several days earlier, and we need to take the day 2 Covid test somewhere locally. Staying in the Fort Lauderdale area. Can anyone help with local advice on the easiest place to do this ?

49 minutes ago, JPH814 said:

So this is weird.

 

I did not ask to have my Future Cruise Deposits refunded.  I received two $500 credits on one of my credit cards from Seabourn today so I assume that it is the refund of my FCDs.  I bought the FCDs two years ago.  The odd thing is it was not refunded to the credit card that I used to pay my cruise fare for this cruise (which has not yet been refunded.)  I am guessing this is the card I used to buy them  

I'm the same. I thought they would go back to my account. But mine ( 4 FCDs ) are apparently being refunded by check, whether one check or four my PCC doesn't know.

19 minutes ago, rgaudet said:

While happy for Mike why should I still be waiting for a refund for my March 28 2020 cruise that was cancelled March 15?  
doesn’t seem right. 

Probably because his was a deposit, yours was the full cruise fare, and they are being handled by different persons/teams ?

4 minutes ago, Paulchili said:

AFAIK FCC cannot be used as a deposit for a future cruise - thus additional funds must be paid out to book a new cruise.

The FCC can then be used towards the balance due.

Is that not correct?

That is correct. But I don't think a "FCC coming" can be used for anything. The credit has to have been applied to your Seabourn account, presumably by the same person who processes the cash refund. Because Seabourn's online system for club members is so prehistoric, it is not possible for the member to see the FCDs and FCCs on their account, that is limited to TAs and Seabourn Cruise Counsellors. I have asked my PCC (I am a direct booker) to let me know what FCDs have reappeared and what FCCs have appeared on my account as a result of the cash refunds, if any. I will report back.

19 hours ago, sunburned tongue said:

That is correct. Still nothing on the March 22.

I, and I suspect some others, thought that there was maybe a pattern emerging whereby a batch of refunds was processed at the end of the week, and then appeared on CCs over the weekend or on the Monday. But so far this weekend that theory doesn't seem to have any legs. I note from today's marketing email from SB that they are offering a 10% discount on new AND EXISTING bookings for full payment by July 31. Uh-oh !!

Well, looks like my theory does have some validity. Refund for the March 22 voyage from Sydney appeared on my Amexes today 31st, with a processing date of May 29. Same pattern as the other one, no sign of the FCDs that were used for the original deposit, but second deposit and final balance to the correct Amex accounts. Now all I have to do is get my airfare back from Qatar.

34 minutes ago, JPH814 said:

Anything new on your refund?  I have it that your April 17 was refunded but your March 22 was not.  Is that correct?

That is correct. Still nothing on the March 22.

I, and I suspect some others, thought that there was maybe a pattern emerging whereby a batch of refunds was processed at the end of the week, and then appeared on CCs over the weekend or on the Monday. But so far this weekend that theory doesn't seem to have any legs. I note from today's marketing email from SB that they are offering a 10% discount on new AND EXISTING bookings for full payment by July 31. Uh-oh !!

4 hours ago, sfvoyage said:

My refund finally showed up on my credit card account tonight (24May), although Seabourn told me they had processed it on 20May.

 

(However, the refunded amount excluded the 2 FCDs that were applied to the cancelled booking and were charged on a different credit card which has since been closed by me.)

 

For those who had applied FCDs to their cancelled booking, did you get a cash refund for the FCDs, or did SB reinstate them for future use?

The latter.

17 hours ago, JPH814 said:

So I was looking at our spreadsheet.  The three people who have had their cruise fares refunded were the three earliest cruise dates (March 14, 22 and 22).  It would be interesting if we could hear from Cruzluvers, Sunburned Tongue, TV24 , Twinkles or JKWestlake.  These 5 had the next earliest cruises (between March 22 and March 31.)  I do not know if they have not gotten refunds or if they just did not come back here to update us.  If any of them read this, please give us an update

 

Interesting that all the people we were tracking for Excursion refunds have received their refunds.  

Well, I had one credited to my Amex(s) this morning, with a processing date of 21 May. But it was the second voyage from Singapore to Dubai departing April 17, rather than the March 22. I had paid for this one in three stages, 2xFCD, then a further small deposit balance, then the final balance. The latter two were on different Amex accounts, and they came back to the correct accounts. The FCD weren't included, so presumably have gone back into my Seabourn account. But it does suggest that the refunds are being processed carefully. Why it takes so long is another matter. Zero communication from Seabourn about this, if I hadn't been checking my online Amex on a daily basis, I wouldn't have had a clue. 

I should have added in my original post on May 10 reference my contact with SB about ten days ago:

Their reply suggested that the Encore cancellations which were made separately by email on 9 March were in fact part of the general "pause" which was announced on 13 March. Therefore the 60 day ticker started on 14 March. This is of course incorrect, not least because the 9 March cancellations offered different terms to the general pause, and I told them so. But if they are lumping the pre-pause individual cancellations together with all the voyages cancelled on 13 March, this makes the admin task significantly greater, and is completely at odds with the repeated statement that all refunds would be dealt with in strict date order.

Here is mine

Sailings on Encore on March 22 and April 17 cancelled by Seaborn email on 9 March. Email promised full refund + 25% FCC.

Nothing received up until now, BUT I advised them about ten days ago that I was intending to file Section 75 claims ( similar to a dispute) with Amex, and they replied that that would only delay matters even further, and that it was "likely" that my refunds would be made by the end of this coming week ie 5/15 or the beginning of the following week. So I am waiting to see if that happens.