Approximately two weeks ago, I wrote Jan Swartz to express my frustration with medallion app: it went from green to blue; wrong cabin listed; unable to reinstall lost data; continue to receive message "there is a problem come back later..."
Yesterday a Princess rep called to tell me that she had reviewed my file and the problems I outlined were as stated. She informed me that she has taken responsibility to get the problems fixed. I told her that my worry was that when the wrong info was removed and the correct installed, I would lose all my paid dining reservation as well as the daily main dining room times and locations. That had happened to me before - when I was "green" just by changing one dining time. Problem noted.
During this conversation, I expressed my view that the new approach to dining should be dropped and the old method of early, late or anytime reinstalled. This new method seems to me not only to be confusing but is going to make each night feel like the first night aboard where people are. not sure where or when to dine. This current method doesn't make sense for the servers either as they no longer get to know and relate to those assigned to them. Not sure my view matters but I offered it regardless.