Marky Malarky

That is what I figured must have happened. I would love to know if anyone else has had this issue in the last week.

Just a heads up for U.K. customers buying the free at sea plus upgrade. The official line from NCL is that the U.K. offer only includes 1 unlimited wi-fi not 2. I know there are U.K. customers on this thread that have received 2 but this is what I got back from the Haven pre-cruise concierge: "The WiFi package as part of the Free at Sea promotion is different for UK reservations. These only include one login per stateroom of 250 minutes for 7-13 nights sailings, and attached to the first guest on the reservation. Therefore in upgrading to the "Free at Sea Plus" it would only upgrade the one login to unlimited without streaming. We apologize for any inconvenience."

Thanks for your responses. I will call NCL again tomorrow and maybe have more luck with a different agent.

I just added FASUP to a forthcoming 10 day cruise. When I received confirmation, it only included 1 unlimited internet not the 2 I was expecting. I called NCL back to query and was told that is correct the upgrade only includes 1 unlimited internet. This contradicts everything I've read about FASUP, that clearly states unlimited internet for guests 1 & 2. Has anyone else encountered this? (My booking was via NCL London if this makes any difference).