We booked with them on our recent Viking cruise on the first day we were in Livorno because Viking did not have an included tour. They did have an included tour to Pisa on our 2nd day so we chose the Best of Florence tour with Italy Tours. Booking with them was very easy and they were very responsive to my many questions via email. We were promptly picked up by our driver Gabriele in a very nice and comfortable Mercedes van for the hour drive to Florence. We had the option to view a video about the area on our drive which we enjoyed. Gabriele then surprised us with a stop at the Piazzale Michelangelo for amazing views overlooking the town. From there, he drove us around the city, pointing out various sights. Then we met up with Beatrice, who was a lovely, fun and very knowledgeable guide - it was a wonderful walking tour! After the tour, we had a couple hours to ourselves, part of which we spent having lunch in a little local restaurant away from the busy shopping areas. Gabriele was waiting for us at our meeting time and place and he chatted with us about the Tuscany area as we made our way back to the ship. Thanks to ItalyTours.eu for making our first time to Tuscany and Florence a great experience - it made us want to come back and stay in the area for a longer stay. I would definitely book with them again.