Sentinal137

10 hours ago, Bloodgem said:

It's hard for us to answer your question when we do not know the new cabin number.

I just found out - 10664 - it looks OK from the deck plans? At least it is a double balcony stateroom and we will be welcomed on board rather than turned away at the dock! 🙂 

Thanks all

13 hours ago, Joseph2017China said:

The "first" cruise was running behind in building the ship. 

For clarity - the 'first' cruise is the cruise we are on. afaik, Spectrum was built on time? The plans for some of the staterooms were changed in Feb - from Double to solo. That is when RCI should have reached out to us, not in May when it's a lot more of an issue.

2 hours ago, Joseph2017China said:

So, they found a stateroom?  I understand you were upset, but they worked to get you a proper stateroom, give you a gift and you will be on an awesome cruise.  It might be time to put it in the past and move on.  Errors and mistakes, and cancellations happen all the time. 

I had a 'proper stateroom' already? If you would take $50 and move on for thinking, for 6 days, that your 2 week holiday was going to be cancelled then good luck - I certainly won't ;o)

Just been called by my wife - RCI have found us a stateroom on Deck 10 - I don't know the number as yet.

The question I have for you all now is - what is fair 'compensation'?

It was mentioned earlier a 100% Future cruise credit - which I don't actually think is fair on RCI.

However the $50 OBC they offered isn't either. My wife told them to go away and think about something a lot more substantial.

What do you folks think is fair for the week of worrying a week before we travel?

Thanks in Advance.

13 hours ago, hallux said:

Uh, the inside solo rooms on Quantum ships are in no way able to accommodate two people, at least they aren't on Anthem.  I know, I've stayed in one.  The bed is slightly larger than a twin but not quite a standard double.  The wardrobe is small and there's very little space to walk around.  I'm not sure which solo rooms you're talking about.

 

The OP doesn't say if the booking was for a balcony or an inside.  I can say with some certainty that there shouldn't have been a mix-up on the inside ones as they are as described in the first paragraph of @tomatosauce post.  It's kind of like an additional room for the large balcony cabin there.  Either RCI decided to make more inside cabins into studios or it was decided to add some balcony rooms.

 

I do feel sorry for the OP, I hope a satisfactory resolution is met, but this is one of the risks of booking on an as yet incomplete ship - plans CAN be changed...

I agree - plans can change. But leaving the resolution to the last minute helps no one. They have admitted the plans changed in Feb - now in May they try to resolve it? 

59 minutes ago, 138east said:

What is the exact cabin number?  Here’s a video for 7648 from Quantum made by someone who had booked it for 2 people. This cabin number has the largest sized balcony (look at the deck plans).  

 

 

The Stateroom we booked was 7242

9 hours ago, hallux said:

Uh, the inside solo rooms on Quantum ships are in no way able to accommodate two people, at least they aren't on Anthem.  I know, I've stayed in one.  The bed is slightly larger than a twin but not quite a standard double.  The wardrobe is small and there's very little space to walk around.  I'm not sure which solo rooms you're talking about.

 

The OP doesn't say if the booking was for a balcony or an inside.  I can say with some certainty that there shouldn't have been a mix-up on the inside ones as they are as described in the first paragraph of @tomatosauce post.  It's kind of like an additional room for the large balcony cabin there.  Either RCI decided to make more inside cabins into studios or it was decided to add some balcony rooms.

 

I do feel sorry for the OP, I hope a satisfactory resolution is met, but this is one of the risks of booking on an as yet incomplete ship - plans CAN be changed...

To clarify, it was a balcony stateroom  😞

1 hour ago, njkruzer said:

Any news resolving this?

Nah... it's the weekend. The Resolutions team don't work on weekends. We've been promised a call on Monday at 17.00. If they do call then it'll be the second time they have called us. On the 7th to tell us the bad news and tomorrow to give us the good. I hope.

Booked a double stateroom in Sept 18 for travel on 22/05/19 fully paid on 28/02/18. Called by RCI on 07/05/19, the stateroom built is a single, they changed the plans in Feb but didn't talk to us and now they have a full ship.

They keep asking us to give them time but they have done nothing in the last 5 days (or 4 months since the plans changed) they haven't even called us. Called them agIn this am and were told they can't do anything over the weekend. So we have just over a week before we fly and no stateroom even though they have our money. 

Yes, I have emailed Fain, Bayley and Goldstein, just got an email back asking for some time to investigate.

How will the RCI fans put me in my place for criticising or put a positive spin on this to make RCI look good???

Nope. Also listed in the UK T&C under 4.6

 

https://www.royalcaribbean.co.uk/assets/pdf/terms-and-conditions/Booking-Terms-and-Conditions-UK-March-2017.pdf

Why are these boards full of negativity? No help, just criticism.

"We have no responsibility for any such activities, which are neither run,

supervised nor controlled in any way by us" as I bought through RCI as such they are running it for me.

If you have nothing positive to contribute then please refrain from criticising or trying to make yourself look good by belittling others.

Their T&C Disagree

 

Legal Responsibility

Royal Caribbean International offers shore excursions for guest convenience and peace of mind. Although we have carefully selected the finest excursions at each port, services are provided by independent tour operators. Royal Caribbean International will not be responsible or liable for any loss, damage, injury, costs, or delays resulting from or in conjunction with your use of these services.

Royal Caribbean International acts only as the agent of the supplier of these services and does so on the sole condition that no liability of any kind, however caused, shall attach to Royal Caribbean International or its agents, servants or employees in connection with or arising there from. All tickets, coupons and vouchers issued by Royal Caribbean International for shore excursions made on behalf of guests are solely subject to the terms and conditions of the person or company providing those transportation facilities ashore.

I'm guessing you're quoting the US Ts&Cs? We must have more protection in the UK as ours only allow RCI to abdicate responsibility where they don't have anything to do with the excursion. If they sell it to us they are responsible.

I think that's a very generous offer. RCI is not responsible for the failings of an external train company. Claim on your travel insurance if anything.

Of course they are responsible. That is why I paid RCI $70 for the excursion rather than get the public train for €7

They contracted the excursion, but my contract is with RCI.

I have checked a couple of pages of posts and couldn't see a post relating to this problem.

Friday we were supposed to get the RCI express train to Rome, no stops. Many cruise lines use this train. Up at 6, a quick bite to eat. Meet in the theatre. On the platform for 8.20. Waited for 20 mins for the train, no shade. Got on the train and our carriage had no aircon. Finally the train set off. It then stopped at the next station. After a while we found out that one of the ships' coaches were running late so we would wait for them.

After about an hour a lot of passengers got On, but we didn't set off for Rome! We spent about an hour and a half rolling about a foot an stopping. Finally we got told the train was broken and we would have to go back to Civitavecchia. We got back about 20 past 11.

Everything so far has been unfortunate. What annoyed me was that we then stood around in the Sun waiting for coaches that didn't turn up. No one from RCI there. No water or anything. The tour guide knew nothing so we walked to the main station to get a taxi at 12:10. No taxi so ended up walking through the town back to the shuttle bus. Got back to Indy and went to complain at customer services who said there was a replacement coach tour going at 1.30, it was now ~2.00, nothing else they could do. We didn't want to go to Rome at this point, we were dehydrated, tired and upset, so no great shakes that we'd missed the coach.

The advice I want. We got a full refund of the excursion cost 6 chocolates and a bottle of wine we don't want. I have now been told that if I want to take this further then I need to persue this when I get back home as they won't do anything on board.

Do I wait until I get home to seek some restitution for losing the main trip we wanted and losing a day of our holiday?

Thanks in advance for all the positive comments

This tip only works with phones with sim cards.

 

Having 4 teenage boys and I collect the sim cards from all their phones when we go overseas. The iPhone work just fine using WiFi but it takes the temptation of turning off airplane mode out of the equation.

Where's the "like" button??? Great idea :D

There is no way everyone is given the same access code, if that were the case, I would have been able to have our four devices logged in with the one code. I only buy a one device package and we share it between our iphones and kindles. I don't bother to logoff off from one device when I login on another device since the first device gets bumped off when I login on another. Funugy was given bad information.

Agreed, there is no way RCI would do this. Even if all Passengers did share the same wifi access code, how would that breach your email security? We all have a different email account and password... very odd comment

It's a shame you're not visiting Gibraltar - the whole cruise would then be tax-free and they sell a LOT of fragrances there and as there are so many shops they're very competitive :(

Sorry, not the answer for people who like Indian style curries etc. Just sprinkling spice powder on your food does not taste the same as the real deal.

I absolutely agree!!

I've sailed out of Southampton 3 times and every night they have had a decent curry in MDR. Some are vegetarian and taste great :o)

Probably the best post of this thread.

Agreed - it's done and dusted, but still the whiners carry on...

This is also true for other companies that use 084/087 numbers.

 

Sites like saynoto0870.com always come in handy for alternate phone numbers.

Did you skip through the posts? coffeekid gave you the UK Freephone number 0800 018 2020 :)

38anchor - you can contact them on 0800 018 2020

Me thinks someone is a gamer. I am curious how many here know what a n00b is! ;)

lol, I do - for the reason you suspect ;)

I think you may be surprised; ~25% is my guess.

As a Brit you need an e-visitor 651. It is FREE. Do not get tricked into using a site that makes you pay. This is the official site - http://www.border.gov.au/Trav/Visa-1/651-

This is a better link to start with as the info is on this page as well, then click 'Apply'.

As mentioned a few times, DON'T pay anyone for this. It is free for UK citizens. Also - it's quick and painless :D

Have fun

Why not buy your drinks package as soon as you get on board and use all the OBC?

Does anyone know if there are safe deposit boxes on Brilliance of the Seas? If so, is there a cost? Thank you!

They do have them and they're free.

"Safety deposit boxes are available fleet-wide on Royal Caribbean vessels. They are available at the Guest Relations (Purser's) Desk. This service is free of charge unless the key is lost. A nominal fee will apply for any lost keys. Safety deposit boxes are available on a first-come, first-served basis."

http://bookings.royalcaribbean.co.uk/customersupport/faq/details.do?pagename=frequently_asked_questions&pnav=5&pnav=2&faqSubjectName=Cabines&faqId=2674&faqSubjectId=320&faqType=faq&wuc=GBR

hth,

John

DW and I saw the show on the first day, 14th July, and the matinee on the Friday afternoon - it was fantastic. Very professional. The story line is mostly based off the stage show than the film.

You will enjoy it :o)

I've done both the bus and Train excursions. Will only do the train in future - very relaxing and picturesque. The bus got delayed in and out of Rome, the traffic can be awful.

hth