Oshunj

I’m thinking this is really my answer! tastes vary. I really liked the simple fare of the lido…baked chicken fish or pasta with a protein is all i need for a 7 day cruise. My cruise mates say i’m mad though! haha

Jewel of the Seas - I’ve been on others in the RCCL before. Hated the food! And I’m not a foodie. I’m on the cruise for other than food related stuff….but disgusting is disgusting! Have heard the specialty restaurants are very good. idk, paying upwards of $3000 i just wonder if i should expect Okay versus disgusting

This was very we stated as I would have loved avocado toast and did abhor the filled donuts. But I will say that my complaint is not necessarily with the food provided and more about the quality of the food provided. (though i did complain about the no Baked chicken but give me a little leeway! :-)) e.g., a horrible donut versus an okay donut versus a gourmet donut. I’d expect a 7 day cruise in europe to have okay donuts in the buffet dinning room….not disgusting. And let me tell you, the desserts and donuts were absolutely not fit for dogs. 😮

For as much as cruises cost, at least for the majority of people making an average wage, I think food onboard a cruise should be palatable. This is not including the specialty restaurants that incur extra charges. And I’m not talking about gourmet chef style food either! I was disappointed to go onboard and not see your basic baked or roasted-chicken and fish at the buffet. Omelette station in the morning was subpar with “pre -made” omelettes….and missing ingredients if you asked for a fresh one. What do you think? Am I asking too much for the main buffet dining area on a 7 day cruise? Should I expect sub-par food at the buffet. Note: Holland America may have spoiled me with their pasta station and grill station. To be fair, when I complained, a nice young attendant had a chicken filet grilled up for me.

Followup- Called the cust service number after getting some cryptic emails about not being able to open attachments in the email I sent . This was after waiting 30 days after sending initial email, and then, emailing again for a status after the 30 days. When I responded with receipts attached again yesterday, I received the same automated email response, minus the reps name. First automated email said “hi, this is Jane Doe, your representative for this inquiry”; 2nd automated email said, “ Hi, this is , your representative for this inquiry”. ::eyeroll:: Decided to call and after a few transfers, hours on hold, and disconnections…spanning into this morning, I finally got to speak to someone who took my credit card # for reimbursement. I’ll document the relevant details. 1. Physical receipts required, SOL for the hotels and restaurants where i forgot to get it or lost it. (wonder why people ABHOR big business & Corporate America) 2. Call support #: select 6 for Post Cruise questions (Then when a human quickly answers within 30 sec to 1 minute, ask to be transferred to Post Cruise department ::eyeroll::). Now wait online for at least 40 minutes; Yesterday I waited for an hour. 3 Provide number to get call back incase of disconnection 4. Have booking number, sail date available 5. Have email address used to send receipts to rccl. 6. Have cc# used for booking cruise - said it was preferred but apparently not required??? 7. Rep said card should reflect credit back in 5 to 7 days 8. No email sent with confirmation of what was done but the rep seemed very knowledgeable, experienced, and quickly handled the request. If I had to guess, I would say this credit will happen as she mentioned. but you never know. 9. Lastly, The rep found the emails I sent and opened the images of the receipt while I was on the phone with her. She also itemized them and gave me the amount she could credit. She also put me on hold to get the credit approved. Didn’t appear to check the $250/day hotel ; $150/day food allowance but I don’t think I went over that amount. Will reply back when (if) I get the credit. So yeah, hoops they make you jump through the hoops! Corporate America (Global big business) is just so sad….why do we have to treat human beings this way! Alas, I may be getting a subset of what I am owed based on their “promise” to cruise with confidence during a global pandemic! Shame on Big business! Shame!

I've gone through the process and received the automatic email re: refunds (note it didn't specify the reimbursement policy). Just curious if anyone has been successful in their request for reimbursement when testing positive on the cruise.