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misand

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    Carnival Food Quality Very Subpar

    in Carnival Cruise Lines

    Posted

    1 minute ago, Calnev1 said:

    And we were on the Divina.  Will never forget the waiter who crashed into my wife, and tried to make it up to us by bringing us "fish soup" the next night.  And all this denigration of Guys burgers in this thread ... on our Divina cruise the burgers were wrapped in foil and left to sit, bun and all, under a heat lamp.  Yuck.  But as far as treating people like cargo, MSC unilaterally moved the start date of our cruise back six days.  Without bothering to inform us.  I found it out weeks afterwards by happenstance.  What clowns.

    Moving your start date is insane.  

    Tired of dealing with MSC cancellation’s to begin!

    in MSC Cruises

    Posted

    On 12/16/2021 at 10:41 AM, psmarkle said:

    Here's a play-by-play issue I'm working in real time, trying to make good use of my on-hold time! 🙂

     

    I am currently on hold with MSC "customer service" right now...going on 32 minutes so far.  I have a booking for 5 of us in YC on the new Seashore sailing on April 9th. Made the reservation back in July once I received my FCCs from our April 2021 cruise that MSC cancelled due to covid at the time. Using our Casino 30% off coupon, it came to $6,792.00 for the 5 of us.

     

    Scroll forward to this week (Dec 13th) when I logged in to verify my final payment date and amount, and what to my wondering eyes does appear?  My son was dropped from the reservation and the price was showing $7,962.76...approx $1,300 more with 1 less person!  Whaaaat??

     

    I talked to an agent named Frank back on Monday...short version, can you please e-mail your original MSC confirmation to our Existing Reservations team to get that price back?  Sure!  Delivery failure 2x. Ughh!  So, now at minute 40 right now with Adriana who's manager told her I'd have to contact my booking agent to remedy this.  Ummm, I am, I tell her. I booked through MSC. Oh, let me put you back on hold.  At least her manager says she got my son back on the reservation, but my total is showing now as $6,945, still not to the $6,792 I have in writing on my confirmation.  Please hold again....

     

    OK, Adriana says, I have to transfer you to our Casino dept because I'm not showing the casino discount, so they would have to apply it.  Huh?  I explained that the $6,792 IS the price after the casino discount has been applied.  Oh, please hold again...

     

    Now talking to a Brian who handles both regular and casino reservations.  Re-sent my original confirmation to msc existing reservation e-mail (Frank gave me an incorrect e-mail back on Monday, hence the delivery failure) and gave him the auto-generated service request # (SR Number, they call it).  He's trying to open the attachment. Back on hold again...1hr 9 mins so far. Brian did say there are a lot of new agents now that MSC is ramping up operations; he just started in July and will take his first MSC cruise in March, on the Seashore. They still can't open the confirmation, so scanning it in right now to try it that way.  They finally could open the third e-mail file...back on hold.  1hr 31 mins, so far.  Success'ish, Brian says "corporate" was able to open the confirmation, made the changes...but it'll be 72 hours before it reflects on the webpage. Fingers crossed??

     

    1 hours 43 minutes of frustration.  To you Travel Agents out there, I don't know how you have the stamina to deal with this on a daily basis...you're better than I am!!

     

     

    Very similar situation with rates and issues.  They couldn’t get the discount back now I’m paying more, plus they switched my angle cabin I picked. Note this is the 3rd cruise they have done this on.  I have spent to many countless hours calling MSC.

    • Like 1

    Tired of dealing with MSC cancellation’s to begin!

    in MSC Cruises

    Posted

    On 12/15/2021 at 5:39 PM, kidless said:

    We love MSC and even though customer service can be a bear at times we muddle through because we love the onboard experience and the price point! However when is enough, enough? 
     

    We have dealt with a lot of the same issues as many of you…..long hold times….incompetent customer service representatives on the phone…..lousy internet site. We even had a lovely 12 day cruise booked on a Mediterranean cruise on  Splendida for October 2022 that MSC removed us from and moved us to a 7 day on Seaside…..going to different ports leaving on a different date at a much lower price that they had not adjusted. No one called us, emailed us or sent us a carrier pigeon. We only found out though another poster here on Cruise Critic who was also removed from the sailing. So we waited to see if they would notify us…..they never did. So we called, at first the representative was like no you booked Seaside……sorry no we booked Splendida…..so we were told “Oh well,  Splendida cancelled you can keep or cancel and rebook” Gee thanks for making us feel valued and appreciated so ok let’s cancel and We will rebook with Royal Caribbean. Ok! 😳 

     

    We forgave MSC you know all that Covid craziness, lost employees, cancelled cruises the world went a little mad so ok new people, ships being moved around, we got it.  On October 17th we boarded the Divina and our first Yacht Club experience and it was absolutely wonderful. Even though our Butler was no where to be seen the first half of the week said he hurt himself…..but he made up for it….and we didn’t care! We were on a cruise and it was fabulous! Not to mention a special Anniversary cruise that had been put on hold for 18 months…..did I mention Covid? We may have gone a little over board in jewelry shop watch for hubby Diamonds for me! How come casino players get free cruises for dropping big bucks what about us jewelry store suckers? Added perk was all the money we spent would help push us up to Diamond! That’s a nice little perk! Dave wants a chocolate ship! 
     

    When we got off Divina Dave said upgrade all our future cruises to Yacht club! Wahoo don’t have to tell me twice! Now we had a few cruises booked and you know having MSC change anything on an already booked cruise is always tedious, time consuming and dangerous. But got  our November, 7 day upgraded……January, 4 day upgraded…..March, 12 day upgraded……August, 7 day upgraded! Wahoo……

     

    Quick check of my credit card from October was stunning everything we purchased on board hit our card as pending then the total was charge also so looked like double hit and it was a LOT. The pending ties up our card and took 3 weeks to drop off…..frustrating but I’m still an MSC cheerleader! 
     

    Then our 7 day Meraviglia cruise arrived….so excited. Now we had a few hiccups in Yacht club like being told to arrive at port at 10am to stand outside on a chilly morning with 40 of our new friends for 45 minutes but it was Meraviglia’s first day at Port Canaveral so we understood.  After quite a wait to board in the waiting area we are in the yacht club! Yahoo let’s get the party started Mimosa for me please. We were the first ones in the yacht club followed by 50 of our new friends for the week! We were told to have a seat and our butlers would be coming to escort us to our suites!  Excitement is growing! We didn’t see our Butler for first half of cruise on Divina……going to be cool…

    feel so special! One after another a butler came in and whisked some lucky couple away……after 3 mimosa’s and a bottle of water 2 hours has past and except for a couple just walking in we are the lone people left in the topsail and have been for awhile. Who needs a stinking butler anyway 2 hours is enough time to wait off to the cabin we go.  I’d say that was the worse off it and maybe it was. It’s a cruise for Pete sake we have a great time together. So a string of little petty things doesn’t lessen our good time so no need to mention…….matter of fact it was so nice at the end of 7 days Dave got off and I stayed on board…..for next 4 day cruise!
     

    I saw Susanna down at the future cruise desk on Saturday she gave me a pretty good price on an inside yacht club we’d had a balcony but since just me inside is fine. Susanna could not get it to go through so you see we are not the only ones who suffer with their crappy internet site! Fine give me balcony yacht club what’s a few more hundred 🥺  gee that one went thought! Oopsie she may have hit the button twice! That’s right she charged me twice. Not a problem she assure my husband and me it would be removed Monday morning first thing!!! Awesome ok bye Dave love ya babe but looking forward to four more days……Mimosa please! Now on Monday it still wasn’t removed and Monday night the awesome concierge (these guys were great) calls me over and says Susanna needs my address because she is going to give me a check to cover the double charge. Why does she need my address to cut a check plus don’t they have my adress 🤪but ok…..when am I getting check…. Tomorrow she said tomorrow.   Wednesday night rolled around still no check. Now I’m told they will mail me the check. Absolutely unacceptable we all know how fast MSC mails out their checks. Did I mention  I had talk to my husband that day and not only did they charge my credit card $1296 TWICE for the cruise but $1296 hit twice as pending that’s a total of $5,184 on our card. We had also spent $750 on the 7 day which hit as a charge and also hit as pending so now our card is up to $6684. Now I know the pending will eventually in a few weeks fall of but it’s not the point.  I tell the concierge  this isn’t acceptable and I’d like to talk to a manager. I was told it would be removed…then told I’d get a check….now you are mailing it? Well moral of story still haven’t gotten a check never got to talk to a manager but had a great time on a super duper expensive cruise….. (we have put in dispute with cc company)

     

    Now The straw that broke this camels back is…….let’s talk Voyager Club. Before October we were close to Diamond after all we spent on Divina we should have hit Diamond except we didn’t…..David did. Even though I booked cruise…….I booked all the pre-stuff, I bought all the jewelry and shore tours and it all went on my credit card they gave David every single point. I know, I know it’s a little thing in the big picture….but dang I wanted to be Diamond I do all the work…..I sit on hold for hours…..I explain things a million times……I pay for it out of my account, I wanted to taunt him with my chocolate ship. So we did ask MSC to fix it, a very nice man name Mr Lee even called and said they’d make the adjustment that was naturally almost two months ago and still not fixed. Well we will beat MSC at their own game so in November we had my name put as lead…..and I did a second YC 4 day cruise solo! This would catch me up ….. right? Wrong! They gave Dave (who thinks it’s the funniest thing on earth as he sits in his recliner slowly consuming his chocolate ship) ALL the points……even for booking the second cruise……..I swear they even gave him extra points to really get under my skin! So I’m done……They win ….. January cruise is paid in full but getting ready to make March’s 12 day Yacht club cruise final payment and I just couldn’t do it…..you mess with my chocolate ship MSC so I cancelled and actually found a great 11 day on Celebrity Cruise and saved $1700 …..so take that MSC and if you don’t get your stuff straight I’m cancelling more!!!!

    Susana messed up our cruise reservations for March.  For over a month I have been going back and forth only to be told they can’t honor the rate and cabin that I booked with her.  Nothing they can do since I am off the ship. Very frustrating!

    • Like 1

    Carnival Food Quality Very Subpar

    in Carnival Cruise Lines

    Posted

    On 12/28/2021 at 12:10 AM, Calnev1 said:

    Unfortunately, the pizza on our one MSC cruise was the ONLY food that was any good.   MSC should stick to being a cargo line.  They certainly treated us like cargo.

    Wow we had a completely opposite experience. MSC use to be my least favorite and now it moved up to #1.  We were on the Meraviglia.  

    Back from the Carnival Sunrise...

    in Carnival Cruise Lines

    Posted

    On 12/25/2021 at 2:44 PM, kwcruise said:

    You're probably correct. I am sharing because I think people have the right to be informed. This is not about passing judgement.

    We also got off that same cruise.  I was very shocked at the difference between our MSC cruise just 3 weeks before and this one.  MSC was very concerned with covid.  Wrist trackers to  monitor if you were around someone who ended up with covid if needed.  Really monitoring ppl to make sure social distancing and masking.  Our ship that holds 5500 only had 900. Hand washing stations everywhere, temp checks at breakfast.  I felt completely safe.  On the Sunrise we were elbow to elbow trying to get food.  Ship was at 2700 is what the staff told me.  It felt maxed out to me.  Lines everywhere!  I would be curious if their were covid cases on this ship considering we were all so close together.

    MSC Meraviglia - November 6th - Hopefully Live - Trip Report

    in MSC Cruises

    Posted

    On 11/13/2021 at 7:11 PM, robc1972 said:

    The itinerary change wasnt a big deal for us, we didnt care if it just went around in circles for a week, the one you said you bought was actually the third itinerary for this cruise. When we bought it was Ocean Cay, Ocho Rios, Grand Cayman and Cozumel, then it went to Ocean cay on either end and Cozumel and Costa Maya.

    For the internet, I got the single device streaming on my cell phone and used the phone hotspot feature for my laptop and other phones.

    I got the easy package and it seemed like they were already on the easy plus menu.

    Did you have many drink options?  We like daiquiris?

    NCL Pearl Cancelled 07/05/19

    in Norwegian Cruise Line

    Posted

    On 7/2/2019 at 4:09 PM, cruisingnewtoit said:

    Does the future cruise credit include the promotions from the cruise that was cancelled? 

    Definitely not! We were on the Thanksgiving Jade.  We had 3rd and 4th free so no credit extended for the.  Our rebook one for this Thanksgiving was almost 3x the price.

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