Jimmywayhay

Just been told , that the claim as been rejected , because of a medical emergency. 9.5 hour delay on a 2.5 hour flight ? The plane was ready to go at 8pm , but the pilots , legally couldnt make the flight back from Palma to Aberdeen, after dropping us off , so it was sent to Aberdeen and we were left to wait . travel insurance , is only going to cover , for expenses, incurred a5 the airport, up too £40

Sent in my claim , twice now , on TUI web page , it says you get an automated reply, but non received, so far !

Sent in my claim , twice now , on TUI web page , it says you get an automated reply, but non received, so far !

A 3:25pm time turned into a 1:27 am departure , think it’s about an 1800 kilometres flight , several people didn’t travel , once it got to midnight . Was wondering , if they will get away with it , by claiming it was a medical emergency , albeit it a very long one ?

A 3:25pm time turned into a 1:27 am departure , think it’s about an 1800 kilometres flight , several people didn’t travel , once it got to midnight . Was wondering , if they will get away with it , by claiming it was a medical emergency , albeit it a very long one ?

This flight , was as explained to the passengers , firstly delayed because of an electrical fault , then a medical emergency , then was now allowed to leave Bordeaux , because the plane was over weight . the passengers were standing on the tarmac ready to fly at about 7pm , but the Canadian owners of Sunwing wouldn’t let the pilots fly to Palma and then back to Aberdeen .The planes first flight of the day , was from Aberdeen and was , 2.5 hours late. The passengers received one voucher of £7 to spend initially , when the plane continued to be delayed , the second voucher was not handed out because everywhere was closed , but paper cups were found , so the passengers could use the water fountain .A plane was diverted from Cardiff , but TUI had not told Edinburgh , it needed refuelled . It took off at 1:27am on arrival in Palma only one bus had been arranged , so the passengers then had to wait another 75 minutes for a second bus , eventually getting to the ship at about , 7:40am .The passengers did not know if the ship , would still be there or not .TUI , have blamed an “operational disruption “ and have advised passengers , to claim on their travel insurance !