Gerrizl

I have always just faxed my shareholder statement to them for years and have used

FaxZero.

Never had a problem.

After a few days I check my cruise personalizer to see if it shows up under the payment tab as a credit.

They likely are overwhelmed (not shareholder assistance dept but all of customer service) by all the issues people were having with reimbursements of out of pocket

expenses.

Good luck

I was turned down when I called them pre-cruise.

Accounts were linked. Did not matter. Refundable OBC were used first regardless.

Went to guest services about using the OBC for the excursions.....no dice.

By the way, these were added to my account way before embarkation. Tried to book

excursions beforehand and was not allowed to use the OBC for both of us.

Going to guest services and the excursion desk once on board did nothing.

After complaining about the specialty restaurants, ,they made a note in the account that the next dinner in a specialty restaurant should totally come out of my husbands remaining OBC.

Had we not done that,  it would have come from each of our accounts. Medallions were not even asked for.

We too have cruised before 2019 and had no problems with  any of  these new "rules"

for OBC.

As for rewarding stockholders with a perk, not too sure about that anymore. We realized they could care less about their loyal passengers, so why should owning stock make a difference.

It was only one of the many issues we had on our April 4 cruise.

No more Princess for us.

Just returned from a 25 day Transatlantic Cruise on the Enchanted.

Fares included drink package, gratuities and internet.

Had my $250 shareholder OBC (non refundable). Ship had no internet

for first 2 weeks so received $140 refundable credit. 

Naturally, for specialty restaurant booking, charges were made against the refundable credits. Was not allowed to use my OBC to pay for both my husband

and my dinners. Each was charged against our own OBC. (refundable of course)

Was also not permitted to book an excursion for the both of us using my

shareholder credits.....can only use them for myself.

Ended up buying some jewelry since not much left to use $250 OBC on and did not want it to go to waste.

Would so much rather have used it towards excursions.
Beware!

13 hours ago, Scottyren said:

I had this exact experience today. Found out I can only pay for the cost of my own excursions.  Did you get a list of restrictions on use of the shareholder OBC?

 

I need investigate further, but it seems I can use the shareholder OBC for anything in the Lotus spa either.  I have no idea what I’m going my OBC on now. 

What I was told is that the OBC are not accepted for excursions for anyone other than yourself in addition to medical and casino....🤷🏻‍♀️

When is a Princess On Board Credit OBC not an OBC....

I have OBC for being a stockholder. I am traveling with my longtime partner.

We decided to book a Princess excursion using these OBC. When I went to check out online

( and yes, you can book online before your cruise and have your OBC applied to the cost of the excursion)

and designated "pay with onboard credits" the credits equaling the amount of the excursion were deducted from the cost of my reservation only....not my partners.

Chatted with an agent online to surprisingly find out that my OBC (that i supposedly can use however I want 🤷🏻‍♀️)  can only be used for my excursion payment and not his. 

On previous cruises, I have used OBC for the both of us at specialty restaurants, drinks,

casino and Sanctuary. 

However, and my guess is that since Princess is not pocketing every penny you pay for their already overpriced excursions, they will not allow you to use these OBC for excursions.

They are paying excursion companies for their participation in what they are calling

"Princess Excursions" .

They are still making a profit on them but not as much as if you used the credits at the Spa, specialty restaurant, shops, etc.

I am wondering if the case was I was taking my 10 year old granddaughter on the cruise, staying in the same cabin and taking her on a Princess Excursion, would

that "rule" be applicable? Wouldn't you think the OBC that are mine can be used

however I wanted to? 

Seems absolutely ridiculous to me and a bit on the greedy side as well....

not to mention disappointing in the scheme of things

Needless to say, no Princess excursions in our plans for the 25 day trip.

We are booked on the first ship out , which is the Enchanted Princess, leaving Fort Lauderdale on April 9 arriving in Copenhagen April the 23rd. It is then poised for a 12 day Baltic Cruise from there. Most if not all aboard are paid in full. I am confident the cruise companies are doing whatever they can to ensure the safety of the passengers, crew and ships. There is nothing that can be done but wait it out.

It is a minor inconvenience in the total scheme of things.