Gerrizl

I have always just faxed my shareholder statement to them for years and have used FaxZero. Never had a problem. After a few days I check my cruise personalizer to see if it shows up under the payment tab as a credit. They likely are overwhelmed (not shareholder assistance dept but all of customer service) by all the issues people were having with reimbursements of out of pocket expenses. Good luck

I was turned down when I called them pre-cruise.

Accounts were linked. Did not matter. Refundable OBC were used first regardless. Went to guest services about using the OBC for the excursions.....no dice. By the way, these were added to my account way before embarkation. Tried to book excursions beforehand and was not allowed to use the OBC for both of us. Going to guest services and the excursion desk once on board did nothing. After complaining about the specialty restaurants, ,they made a note in the account that the next dinner in a specialty restaurant should totally come out of my husbands remaining OBC. Had we not done that, it would have come from each of our accounts. Medallions were not even asked for. We too have cruised before 2019 and had no problems with any of these new "rules" for OBC. As for rewarding stockholders with a perk, not too sure about that anymore. We realized they could care less about their loyal passengers, so why should owning stock make a difference. It was only one of the many issues we had on our April 4 cruise. No more Princess for us.

Just returned from a 25 day Transatlantic Cruise on the Enchanted. Fares included drink package, gratuities and internet. Had my $250 shareholder OBC (non refundable). Ship had no internet for first 2 weeks so received $140 refundable credit. Naturally, for specialty restaurant booking, charges were made against the refundable credits. Was not allowed to use my OBC to pay for both my husband and my dinners. Each was charged against our own OBC. (refundable of course) Was also not permitted to book an excursion for the both of us using my shareholder credits.....can only use them for myself. Ended up buying some jewelry since not much left to use $250 OBC on and did not want it to go to waste. Would so much rather have used it towards excursions. Beware!