Hi there. I too was on the cancelled cruise following yours due to set sail from
Rome on July 5. We only received the remaining parts of our refunds this week. Like the other poster stated our issue was also that one of the cards used at the time of payment had since expired. They refund to the exact payment method used to pay the original payment in the same instalments. Hence we got about 1/3 back and then nothing until I contacted regarding the new card details. They did not contact me and I had to work out what the issue was and make contact with them regarding the missing payment. We have also received our future cruise credit which is 100% of the cruise fare only against each traveller. The future cruise credit does not include the money spent on taxes, gratuities, upgrade payments ect ect. I am still impressed however with this as a compensation and we have made good use of that on an upcoming cruise next Feb. Hope you can get to the bottom of where your remaining refund is. Of note is that I ended up getting an NCL agent to chase mine for me. When they cancelled our cruise I was contacted by a personal cruise consultant and this is the person I’ve communicated with all the way through. It’s been very helpful.